Senior Product Designer II, Merchant Services - CommerceHub

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer II on our Commerce Hub at HubSpot:

• You’ll serve as a key driver of craft, helping elevate Growth Practices and design quality for your team and within the Commerce Hub.
• You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions that influence product development.
• You’ll co-own a significant part of the product with your partners and you’ll have the support you need to align strategy and vision through implementation.
• You’ll be able to work where and how you work best: at home, the office, or any mix of both.
• We support you with clear expectations and career paths that set you up to grow both your craft and influence as well as your impact on the product and users.

About your opportunity

We're looking for a Senior Product Designer II to join the Merchant Services team within HubSpot’s Commerce Payments Group, where you’ll help shape and scale the end-to-end payments experience. You’ll lead design for the top-of-funnel journey, making it easy for customers in the US, Canada, and UK to discover, enroll in, and use our payments tools, while also supporting global expansion. You’ll also own the payments account management experience, including payout details, dunning, and the overall merchant experience, ensuring clarity, reliability, and seamless integration with Stripe and beyond.

We’re searching for an experienced, thoughtful designer familiar with Saas and connected platform experiences, who is comfortable translating business complexity into elegant and effective user experiences. If you can articulate your approach to design and how experience vision informs both short and long term product strategies, then we’d love to chat with you. 

Join a UX team that is deeply motivated by helping our users find success that grows their businesses as much as it grows their bottom line. We are a team of passionate, system thinkers, deeply motivated by finding innovative ways to deliver elegant and easy to use solutions to complex business problems through research informed, consumer grade experience design.

Responsibilities

• Drive discovery, framing, alignment, and quality for our Commerce experience both within your group and across other Commerce groups.
• Co-create a shared vision, strategy, and prioritized long-term roadmap for the future of Commerce tools in partnership with product management and engineering peers
• Work with our Principal User Researcher to understand our customers through quantitative and qualitative research to build use cases, customer journeys, content strategies, prototypes, interaction patterns, and visual designs
• Play an active part in growing HubSpot’s UX team and culture
• Uplevel the end to end customer journey through thoughtful execution and collaboration with other areas of the business. 

Top Candidates will have

• Strong, demonstrable experience delivering successful and intuitive products using industry standard design best practices for B2B and B2C experiences - we value “consumer-grade” experience quality while solving enterprise-level problems 
• A high bar for design and design partnership, as well as a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
• Have 3-4 high quality examples of design projects that show off your craft, design strategy and storytelling to effectively gain strategic alignment with product vision while effectively managing complex challenges and varying user types. 
• Emotional intelligence and people savvy that bring clarity to the work as well as how it’s done as well as not shying away from addressing situations or increasing communication when there’s friction or uncertainty
• Curiosity for how designing with and for AI can impact and influence how we solve problems for users and our business.

You’ll love this role if you

• Can give us a sense of how you collaborate on strategy and vision with partners, leaders, and across multiple teams, especially with transparent stakeholder communication throughout the design process.
• Can speak to how you balance scope, speed, and design quality to reach outcomes that drive customer success, reducing time to value and increasing retention
• Excel at translating conceptual ideas and user requirements into high-fidelity visual designs - drive clarity from ambiguity and create detailed and polished design deliverables that successfully balance user needs with business objectives.
• Set success metrics that demonstrate your love of qualitative and quantitative metrics and can show us how you use them to deliver successful, intuitive products with measurable customer and business impact
• Have experience working with design architecture, IA and a design system, especially consolidating patterns and components across a variety of use cases and contexts, as well as deep expertise in design tools and visual design principles (typography, color theory, layout, composition)
• Enjoy mentoring, coaching for growth, aligning on goals, and driving accountability at all levels and can confidently deliver clear, direct, and actionable feedback—and ask for it in return.
• Share our HEART values and practice growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot?

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

Cash compensation range: 180,000.00 - 215,000.00 USD Annually