Customer Success Associate - K-12 Education & Healthcare (KY/OH)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role: Customer Success Associate (Kentucky & Ohio)

We are seeking a Customer Success Associate to support the adoption and ongoing success of Hazel’s services in schools. This introductory-level role is ideal for a proactive, empathetic, and detail-oriented individual who is excited to work directly with school staff and communities.

This role works under the direction and mentorship of more senior customer-facing team members and supports daily execution of customer success activities. The Customer Success Associate serves as a critical bridge between Hazel’s services and the schools we serve, helping ensure that students and schools receive timely, high-quality care.

Location: Ohio

Travel: Up to 80% (3-4 days / week)

What You’ll Do: 

Ensure school site readiness 

• Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver Hazel services
• Perform detailed site assessments to resolve logistical and operational challenges
• Proactively address common service blockers, such as training gaps or pending consent uploads

Drive activation and engagement

• Conduct regular school rounds to support site engagement and surface support needs
• Represent Hazel at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of Hazel’s services among school staff and families
• Share observations and best practices across similar school environments to increase service usage and impact
• At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments

Collaborate for Success

• Partner with internal Hazel teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution
• Surface field-level insights and user feedback to inform improvements in school experience and service delivery
• Maintain accurate documentation of school touchpoints and support activities in the CRM platform

What Excites Us:

• Customer-centric communication: You are able to engage school users and students with authenticity, professionalism, and discretion across live visits and calls.
• Proactive problem-solving and resourcefulness: You are unafraid to roll up your sleeves. You take initiative, troubleshoot independently, and resolve common issues before they require escalation.
• School environment savvy: You understand the logistics and rhythms of K–12 campuses and can adapt quickly to different school settings and workflows.
• Team-oriented approach: You have a proven ability to collaborate across teams to streamline service delivery and create a cohesive customer experience.
• Independent and organized: You thrive working independently in the field, managing your time, travel, and priorities effectively.

Minimum requirements: 

• 1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)
• Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
• Ability to travel for ~80% of the time 
• Must currently reside in Ohio 

Preferred experience: 

• Bachelor’s degree in health administration, education, business, or a related field
• Prior experience within start-up or hyper-growth environments 
• Existing school-based relationships in Kentucky and/or Ohio, with Ohio strongly preferred

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $24.00 - $31.25, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.

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