Conference Center Receptionist

Summary

Responsible for providing high level guest services and support, proactively identifying guest needs, working the reception desk, answering phone, email, and virtual requests, and supporting the catering and AV teams in providing an excellent guest experience at all levels.

Duties and Responsibilities

• Greet and direct guests to appropriate conference rooms and facilities such as restrooms, coat rooms, telephone booths,
• Project a positive and friendly attitude. As the receptionist, this role is the face of the firm.
• Confirm, process and update conference room reservations through the use of EMS system.
• Address and respond to email and phone requests to the Conference Center mailbox.
• Ensure that conference rooms are stocked and
• Address any ad hoc requests presented by guests or firm personnel as
• Coordinate with catering, audio visual, and facilities maintenance staff to ensure all guest requests are attended to in a timely and professional manner.
• Provide backup to facility department personnel as appropriate, including the handling and directing internal & external calls.
• Work with other team members to ensure that each reception desk is covered from 7:30 m. to 5:30 p.m. daily.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

Target Salary Range

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources). 

Education and/or Experience: 

Required:

• High School Diploma or equivalent
• One year of experience in a customer service role (i.e. reception, service desk, switchboard)
• Typing/Keyboard skills
• Excellent telephone, email, and customer service etiquette

Preferred:

• College Degree
• Data Entry Experience
• Microsoft Office Suite – specifically Word and Outlook

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer.

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