Visual Keyholder - job 1 of 3

As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.  

Key Responsibilities  

• Offering customers a high level of service, through styling advice, product knowledge and store experience  
• Analyse selling information and take responsibility for the visual direction of the store   
• Installing window displays  
• Creating inspiring outfits and styling mannequins   
• Merchandising stock on the shop floor  
• Support the sales staff with store operations   
• Set the visual merchandising standard for the store and train other managers and staff   
• Being a COS brand ambassador and providing the best experience for our customers.  

For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.  

What You Need to Succeed:   

Knowledge   

• An understanding of the latest trends, fashion and silhouettes   
• Experience working with visual-merchandising guidelines, including window display and mannequin styling.  
• Experience taking informed VM actions based on commercial KPIs and sales data.  

Motivation  

• You have a strong interest in fashion, VM strategy and trends  
• You should be motivated by elevating customer experience in-store through visual outputs and direct customer service  
• You are open to learning new things and developing professionally and personally  

Behavior  

• You listen to and show interest in all colleagues' ideas and opinions   
• You support others to grow by giving constructive feedback and sharing product knowledge   
• You express your own opinions and are willing to accept and contribute to agreed outcomes  
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions  
• You prioritise efficiently and adapt to sudden changes   
• You get results through trial and error   
• You come up with new ideas  
• You communicate clearly and concisely   
• You see opportunities to improve everyday processes   

Past achievements   

• You have a proven track record of delivering high standards of VM that is both commercial and inspirational  
• You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts   
• You have experienced success in collaborating with other managers/colleagues to achieve store goals  

Compensation: $21.34-$24.00

This is a Full-Time position offering 32-40 hours a week. 
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

In addition to this US based colleagues also receive:  

• 25% Staff Discount    
• Medical, Vision and Dental Coverage   
• Employee Assistance Program   
• Vacation, Wellness, Holiday, and Parental Pay   
•  Health, and Dependent Care FSA.   
• Plus, additional Voluntary Benefits.  

Inclusion & Diversity  

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.  

All your information will be kept confidential according to EEO guidelines.