Client Care Advocate I
Skills
- Strong PC and Microsoft Office skills
- Customer service experience
- Ability to grasp new products, concepts, and procedures
- Attention to detail and excellent organizational skills
- Excellent phone presence and communication skills
- Ability to maintain composure in difficult situations
- Strong interpersonal and team collaboration skills
Responsibilities
- Understand insurance products, procedures, and system capabilities
- Respond to inbound calls providing excellent customer service
- Document telephone conversations and written communications in databases
- Receive and resolve telephone inquiries within service standards
- Identify and proactively solve problems or issues
- Accurately answer customer questions regarding products and state variances
- Investigate client requests or complaints using system and contract provisions
- Build strong internal and external customer relationships focused on long-term success
- Serve as main contact for assigned sales representatives, accounts, and states
- Provide technical and operational support to clients and agents
- Use reporting tools ensuring privacy and sound judgment when providing reports
- Participate in team meetings and perform other duties as assigned
Education
- High School diploma or GED required
Benefits
- $500 cash sign-on bonus
- IT equipment provided
- Hybrid work schedule after training
- Free lunch and parking
- Referral bonuses
- Eligibility for annual bonus
- Comfortable workspaces and game rooms
- 17 days annual PTO plus 11 holidays and volunteer time off
- Free health insurance for employee and children based on salary band
- Training and career advancement opportunities
- 6% 401(k) match and equity opportunities
- Tuition, adoption, and lifestyle reimbursement
Average salary estimate
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