System Manager, ServiceNow

Position Overview

As a System Manager, ServiceNow you will be part of Global ERP & Enterprise Services team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services. Simplicity and agility are important in everything we do. 

This position involves operating and maintenance of the ServiceNow platform and implementing enhancements to the ServiceNow platform, including forms, integrations, and workflows 

Company Overview

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Diosynth Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.  Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Principal Accountabilities:

• Relating to Internal Customers: provision of timely and effective support to ensure the satisfaction of internal customers. Understand and anticipate the needs to enhance the quality-of-service delivery. (10%)
• Relating to the Technology: responsible for ensuring the reliability, availability, and security of systems/technologies under your management. Keeping up to date with technological advancements and implementing system and process improvements in your area (40%)
• Relating to Process: Adherence to ITIL or relevant IT service management (ITSM) frameworks is expected, along with the responsibility for documenting and refining IT processes to increase operational efficiency and effectiveness. (20%)
• Relating to Validation Requirements: Compile technology related documentation for GxP and critical IT technologies. Participate in system validation and testing processes as required. Approve validation documentation together with relevant ITQ (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management  (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management  (10%)
• Additional duties as assigned.

Minimum Education and Background Requirements:

• Bachelor’s degree with a preference for additional certifications relevant to the role; significant experience in the IT field. or any combination of education and experience, which would provide an equivalent background. 
• 5+ years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform 
• Proven experience with ServiceNow architecture, integration capabilities, and best practices for performance optimization and security

Knowledge, Skills and Abilities:

• Collaboration with cross functional teams to support and improve IT services
• Project management skills to drive own optimization projects and participate in projects in cooperation with vendors and other team members
• Ability to adapt quickly to a changing and growing organization
• Customer service skills to maintain and operate the ServiceNow platform
• Strong communication
• Strong attention to detail

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).