Account Executive - Strategic Enterprise - job 1 of 2

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As an Account Executive - Strategic, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in ITSM and EX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their employee experience and operational efficiency. You’ll thrive in complex, long sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities

• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver enterprise-wide ITSM and EX transformation strategies.
• Enterprise-Wide Solution Selling: Leverage your expertise in EX workforce transformation and enterprise ITSM solutions to craft tailored proposals that deliver measurable value to clients.
• RFP Leadership: Lead and execute complex RFP processes, ensuring that Freshworks’ solutions are positioned as the ideal choice for global enterprises.
• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Experience: 8–10+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.

Expertise:

• Deep understanding of SaaS architecture and its strategic role in enterprise transformation.
• Demonstrated ability to sell enterprise-wide ITSM solutions that optimize organizational processes.
• Proven success in delivering EX workforce transformation solutions that enhance employee experiences and operational efficiency.

Skills:

• Expertise in handling RFPs and managing custom solution sales processes.
• Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Traits:

• Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.

Mindset:

• A visionary approach to sales with a passion for enabling enterprise organizations to thrive through technical and employee experience optimization.

The annual base salary range for this position is $135,000 — $175,000 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.