Representative 2, Small & Medium Business Direct Sales - Sales Development

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for generating prospecting and qualifying Enterprise segmented opportunities through outbound cold calling, emailing or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Once the customers are properly qualified, pass the opportunity to the field complete the sale of Comcast Ethernet, Internet, Voice and TV services to Mid-Market & Enterprise businesses. Conduct high-level conversations with senior executives about their business and marketing issues and operations. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

• Generate warm opportunities through outbound cold calling, email campaigns, social networking and lead follow-up over the telephone using a variety of techniques. Once the customers are properly qualified, pass the opportunity to the field to complete the sale of Ethernet, Internet, Voice and TV services to Mid-Market & Enterprise businesses.
• Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
• Engage executives in targeted prospect accounts and orchestrate discussions with senior executives around their business needs.
• Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
• Consult with business contacts at all levels of their organization including IT Directors, CIOs and CEO’s on their business application, solicit referrals for potential new prospects and close web leads.
• Partner with field by providing referral of qualified, mid market opportunities to the outside sales organization.
• Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
• Update and maintain prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.
• Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $18.70

Total Target Compensation (Base Pay plus Targeted Commission): $28.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.