Assistant Community Director (REF9601G)

Multifamily Property Management

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).

• Property Name: 38 North
• 1020 Kawana Springs Rd, Santa Rosa, CA 95404, USA
• Full-Time
• Unit Count: 120
• Driving a site-owned golf cart is a requirement for this role. Since driving a site-owned golf cart is a requirement for this role; a valid unrestricted United States Driver's License will be required.

Pay: $24 - $25 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

   1. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations.

2. Communication

   1. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.

   2. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

   1. Operate the property in the absence of the Community Director.

   2. Responsible for training and onboarding of new leasing team members.

4. Leasing/Occupancy

   1. Maintain occupancy levels as established by owner/budget expectations.

   2. Exhibit professional leasing techniques.

   3. Assist with the completion of the monthly Market Surveys and analysis.

   4. Implement advertising and marketing strategies for the apartment community as needed.

   5. Exhibit closing ratios in regards phone and walk-in traffic per FPI policy.

   6. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.

   7. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.

   8. Assist with the implementation of resident retention programs.

   9. Ensure the safety, comfort and privacy of all property residents.

   10. Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

   1. Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover

   2. Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.

   3. Accurately processing vendor invoices and managing accounting month end.

6. Reporting and Document Management  

   1. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.

   2. Responsible for the daily integrity and confidentiality of resident files.

   3. Ensure that documents and reporting systems are maintained, updated, and organized.

   4. Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.

   5. Assist in budget preparation and delivery.

7. Risk Management

   1. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.

   2. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.

   3. React calmly and professionally in emergency, emotional and/or stressful situations.

8. Facility Maintenance 

   1. Assist residents with reporting of maintenance needs.

   2. Document facility and maintenance needs and ensure timely completion.

   3. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.

   4. Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

   1. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.

   2. Comply with all Fair Housing Laws and FPI policies and procedures.

   3. Promote a professional image by adhering to FPI Management's Dress Code Policy.

   4. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

   5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

   6. Perform any and all functions as directed by the supervisor, including special project assistance.

Minimum Requirements:

• Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Google Mail (GMail)
• Google Drive
• RealPage
• Internet Use
• Basic Computer Skills
• Management
• Customer Service

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.