Senior Implementation Manager
Skills
- Advanced understanding of HR, hiring, and workforce management concepts
- Proficient with ATS, CRM, and HRIS platforms
- Experienced with Google Suite and ticketing systems like Intercom or Linear
- Strong project management and consulting experience
- Ability to explain technical concepts to non-technical stakeholders
- Experience with system-to-system integrations and business process research
- Excellent communication and influencing skills
Responsibilities
- Partner with sales to define project scope and ensure seamless customer experience
- Manage implementation projects from start to finish for mid-market to enterprise customers
- Serve as product expert, teaching and supporting customers on Fountain software
- Conduct virtual consultations, optimization strategies, and support roll-outs
- Perform complex data migrations and handle advanced CSV imports/exports
- Understand recruiting and workforce management processes and related technologies
- Drive cross-functional collaboration to deliver customer desired business outcomes
- Travel onsite occasionally for customer kickoff meetings
Education
- Bachelor's degree or equivalent work experience
Benefits
- Competitive health insurance plans
- Retirement plan
- Flexible vacation policy and paid holidays
- Monthly lunch stipends
- Annual education allowances for career development
- Home office, cell phone, and wellness reimbursements
- Diverse and inclusive work environment
- Remote work flexibility with occasional in-person meetings
Average salary estimate
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