Wire Transfer Specialist

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. 

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. 

JOB SUMMARY: The Wire Transfer Specialist is responsible for all duties within the Wire Room to include processing, monitoring, verifying, and posting of Domestic and International wire transfers at an advanced level. This individual completes complex research requests and pulls data required for subpoenas, assists with updating procedures and making recommendations for improvements, supports efforts with audit requests and resolutions for findings, and contributes to testing and troubleshooting for system upgrades and disaster recovery efforts. The Wire Transfer Specialist III ensures accurate daily wire settlement and resolves complex differences and acts as a backup to the Wire Transfer Operations Manager. This individual follows established policies and procedures to ensure compliance with OFAC, Regulation J, Regulation E, and the Uniform Commercial Code Article 4A.

• Service is the highest priority of the Bank; All employees must strive to provide excellent service and adhere to Company Standards 
• Perform day-to-day duties such as processing, monitoring, verifying, and posting of incoming and outgoing wires via the Bank’s Wire Transfer application 
• Ensure controls are in place and procedures are always followed to protect the Bank and its customers from losses 
• Clear OFAC queue accurately with clear concise notes attached and escalate OFAC hits in accordance with BSA policy guidelines 
• Initiate research for all wire functions when necessary and adjust client accounts/prepare responses to ensure compliance while maintaining adherence to Bank’s policy and procedures 
• Provide excellent, consistent customer service to internal and external customers for complex inquiries without compromising wire transfer procedure guidelines 
• Determine and resolve investigations resulting from outstanding wire transactions 
• Provide customers with information and direction regarding their wire transfer status, requests, payments, and obligations associated with their wire transactions 
• Perform various eWire database balancing tasks, to ensure the accurate and timely processing of all wire transfer transactions 
• Maintain advanced knowledge and compliance of policies and procedures 
• Independently provide complete account research as requested by customer 
• Review and provide recommendations for updating procedures 
• Accurately and timely pulls data to support subpoena requests 
• Routinely pulls balancing reports from Fedline  
• Approve wires through Fedline in support of disaster recovery testing efforts 
• Provide assistance to other wire operators as needed 
• Perform settlements validation and research/resolve balancing differences. 
• Responsible for special projects as identified by supervisor 
• Assist in research and audit requests and determine solutions for audit findings 
• Act as a backup for the Wire Transfer Operations Manager 
• Assist with system upgrades, testing, and troubleshooting related to wire transfer operations 
• Perform other duties as assigned 

• High School Diploma required; Associate’s Degree preferred   
• Minimum of 4years of wire transfer experience required 
• High level of interpersonal skills to handle sensitive and confidential situations 
• Strong technical skills and knowledge Microsoft (Word, Excel) and the Internet 
• Demonstrated knowledge of information security and inherent risk related to Wire Transfer activity 
• Excellent written and oral communication skills are needed 
• Knowledge of wire transfer products and services 
• Position requires ability to perform highly detailed work, timely and accurately 
• Ability to establish priorities appropriately and consistently meet deadlines  
• Position continually requires demonstrated poise, tact, and diplomacy 
• Knowledge of FedLine is preferred  

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $50,000 (entry level qualifications) to $60,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position

• Use hands and fingers 

• Utilize a computer monitor with visual acuity

• Operate technology or other office machinery such as printers, scanners, etc.

• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. 

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans

• 4 weeks PTO

• 401k + company match

• Metro SmartTrip benefits ($50/mo)

• Remote or hybrid work schedules for most positions

• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.

• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!

• Best Workplaces for Commuters 2023 & 2024 winner

• The Washington Post Top Workplaces 2023 & 2024 winner

• American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.