Senior Creative Content Manager

We are seeking a Senior Creative Content Manager to join our world class Marketing Team. In this role, you’ll manage the day-to-day execution of creative and content assets - coordinating across teams, optimizing workflows, and serving as a quality checkpoint for both visuals and messaging. You’ll also support copywriting and editing needs, ensuring all content aligns with Five9’s tone, voice, and style guidelines. In this hybrid role, you’ll partner closely with content and creative teams to edit, and adapt messaging for key audiences, while managing and continuously improving the systems and workflows that bring it all together.

This is a hands-on, senior individual contributor role for someone who brings equal parts creative precision and operational clarity and who understands that great brand experiences depend on both.

Key Responsibilities: 

• Own and improve creative request and production processes, identifying opportunities to streamline intake, enhance collaboration, and scale output.
• Coordinate workflows with internal stakeholders and external vendors—moving content from brief to delivery with consistency and efficiency.
• Coordinate creative workflows across design, content, video, and web teams, including external freelancers and vendors.
• Own the creative project calendar, track progress, and proactively communicate milestones and updates.
• Review and refine cross-functional content, serving as a second set of eyes and an editorial gatekeeper before assets go live.

Key Qualifications: 

• Deep understanding of creative workflows and asset production across digital, print, video, and event channels.
• Sharp editorial instincts and a strong eye for copy and design quality.
• Familiarity with brand voice, tone, and style guides—and the confidence to help others follow them.
• Excellent communication and stakeholder management skills—able to move work forward while keeping everyone in the loop.
• Track record of identifying and implementing process improvements that boost team efficiency and content quality.
• Comfortable editing content created by others and giving constructive feedback that builds trust and elevates work.
• Proficiency with content/project tools (Asana, Monday, SharePoint, Google Workspace, Figma, etc.).

Requirements: 

• 7+ years of experience in creative project management, brand marketing, or content operations—preferably in B2B SaaS, tech, or agency environments.
• Bachelor's degree or equivalent.