Key Account Manager - Allergy/Pediatrics - job 1 of 3

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

*This territory includes Texas and California. 

The Key Account Manager will be responsible for developing, communicating, and implementing strategic business plans for assigned accounts and expanding corporate relationships with key stakeholders. The incumbent will serve as primary point of contact for leaders at targeted accounts, have a strong rapport with them, understand their unique needs and create customer specific business opportunities. Will communicates customers’ business and therapeutic needs to appropriate EVERSANA and ALK commercial teams. The KAM is responsible for uncovering any access and reimbursement challenges and opportunities for the Customer’s product across all assigned accounts and developing a strategy and messaging to address. Accounts/stakeholders/customers will consist of C-suite level, Medical Directors, Practice Administrators, Pharmacists, and other key decision makers. Targeted accounts may include large private group practices and Health Systems. The KAM will monitor the payer environment in their geography and identify and address issues.  The KAM will collaborate extensively with other team members, management, and key market access-related partners to communicate compelling product value prop messaging and ensure system wide product knowledge. Deep knowledge and understanding of the clinical, economic, and business model dynamics driving decision making and coverage is critical as well as the ability to communicate these dynamics with clients with approved clinical and economic data. The position reports directly to the Key Account Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops understanding of decision-making structure, key influencers, and other strategic objectives relevant to the customer and accounts
• Identifies opportunities within accounts and delivers compelling value proposition messaging to build advocacy for use of ALK product portfolio
• Currently has or builds appropriate relationships with key stakeholders (e.g., C-suite executives, Pharmacy Director, decision makers) and gain understanding of customer's decision-making process
• Manages the development of an account plan at each customer by incorporating knowledge of key market trends and collaborating with internal teams to develop account-specific strategies
• Ensures knowledge of customer is appropriately shared with other external and internal teams to create opportunities for commercial cross-functional peers to be successful and enable Customer to align with high level needs of the targeted customers/accounts
• Facilitate introductions to appropriate medical affairs colleagues as appropriate
• Work closely with cross functional teams to ensure products strategies are aligned and patient access objectives are achieved
• Communicate with management to facilitate optimal access and remove barriers to entry
• Lead and conduct quarterly business reviews of targeted accounts with cross functional team
• Makes appropriate decisions on behalf of Customer/EVERSANA to protect and maximize business opportunities within an account by developing customer-centric solutions to support Customer’s product and access strategy
• Maintains expert operating knowledge of all company policies and guidelines, including but not limited to those addressing interactions with healthcare professionals, compliance, and business conduct.
• Assist with regional payer engagement on an as-needed basis to support access and reimbursement discussions.

#LI-CG1

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.

• Bachelor’s Degree
• Minimum of 5 years related experience in the pharmaceutical industry/sales/sales management – experience in pediatrics and primary care; allergy experience a plus
• Minimum of 3 years direct experience in a corporate/region/national/key account role working with hospital systems, IDNs and large private group practices
• Experience account management
• Biotech or pharmaceutical US marketplace launch experience preferred
• Demonstrated ability to think strategically, manage accounts effectively by objectively evaluating various opportunities
• Excellent interpersonal, oral, and written communication skills, including ability to synthesize data and deliver a clear overview of field market access issues, challenges, and successes
• Strong negotiation skills, business acumen, and analytical ability
• Strong interpersonal, oral, and written communication and presentation skills,
• Ability to collaborate with cross-functional team
• Strong project management skills, ability to multi-task and prioritize with clear deliverables across multiple customers in tight timelines
• Self-motivated, with excellent organizational skills, with ability to work both independently and as a member of a team
• Ability to travel up to 75% of the time with overnight travel

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

Follow us on LinkedIn | Twitter