Customer Service Representative - Sample Receiving/Project Management

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Primarily responsible for the ongoing task of general customer service, including sample receiving and support of project management. The Customer Service Representative serves as our customers’ primary point of contact within the company.

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Demonstrates and promotes the company vision
• Routine use of computers, primarily via spreadsheets and word processing software.
• Routine use of the Laboratory Information Management System (LIMS)
• Regular attendance and punctuality
• Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
• Maintain client files 
• Handling of incoming informational calls into department
• Read, understand, and carry out SOPs; follow all safety precautions and procedures
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Key Positions Functions: 

• Sample Receiving (70%)
• Sample delivery and pickup (10%)
• General customer service to assist Customer Service Manager. (20%)

• High school diploma required, college degree highly preferred.
• Preferred prior sample management experience
• Valid Driver's License  
• A high degree of computer literacy and familiarity with common applications such as Microsoft Word and Excel is required.
• Communicate effectively, both orally and in writing; very strong organizational skills
• Position may require working off-site at client locations, depending upon customer requirements and business tempo.
• General familiarity with overall laboratory services and various regulatory programs is essential to success.
• Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning
• Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information

Position is full-time, Monday - Friday 8am-5pm. Candidates currently living within a commutable distance of Cary, NC are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.