Sales Support Specialist

Description

We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. In this role, you will assist clients through each step of the sales process, ensuring a seamless experience from order placement to fulfillment. You will be responsible for resolving any concerns related to processing, tracking, and shipping customer orders, while overseeing the end-to-end order fulfillment process. Additionally, you will identify potential clients and maintain databases of sales information.

We offer a supportive work environment with a hybrid schedule designed to promote collaboration and productivity. If you are passionate about sales support and customer service, we encourage you to apply.

Duties and Responsibilities

Manage the processing of purchase orders

- Input POs in NetSuite daily

- Ensure accuracy in the manual order entry process, reviewing pricing, regional SKU (Domestic vs EU) and customers incentives

- Engage directly with customers, providing suggestions on how to maximize/optimize shipment

- Support Shipping Team with coordination and processing of POs in a timely manner

- Partner with Operations team on inventory management, to ensure proper availability of products

- Keep track of POs at all times, to be able to provide updates to both customers and internal teams (weekly sales meetings)

- Assist the Sales Manager in initiating monthly purchase order (PO) requests aligned with the approved Budget and Latest Estimate (LE).

Provide administrative support to new distribution initiatives

- Tailor PPT presentations for new distributors as needed

- Coordinate onboarding of new customers with Finance and Operations

- Coordinate the necessary information with new distributors to ensure a fluid process of POs

- Coordinate providing necessary documentation for health registrations

- Fill in the necessary product files for new retail listings

Promote and push innovation and seasonal products

- Tailor PPT presentations for innovation as needed

- Ensure distributors have price lists and specifications on new products

- Keep track of shipments of innovation and seasonal products (Bonus Sizes)

- Coordinate and follow-up samples shipment of innovation to distributors and retailers

Support the execution of marketing and promotional programs with retailers and distributors

- Facilitate marketing materials (images, presentations, etc.) to distributors as needed

- In partnership with Marketing, maintain and update Sales Central and Dropbox folders that are shared with internal teams, Distributors and Retailers

Maintain and organize customers information

- Request sell-out/POS information on a monthly basis

- Keep track of rebates, incentive discounts and other negotiations 

Support internal customers and processes

- Oversee EDI issues, meeting weekly with EDI reps to address and resolve errors.

- Liaise with Supply Chain and Sales on new customers, inventory, and item setups.

- Participate in team meetings and offer insight on recurring order issues

Manage ad-hoc customer related issues

- Handle customers’ requests related to damages, shortages, and credit memos

- Support and handle requests from The Kirschner Group (Domestic and International)

Requirements

Experience/Education

Required 

- High School degree or equivalent 

- Min of 1-year experience in order management, customer service, or a similar role

- Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)

- Experience with ERP systems such as NetSuite and Salesforce

- Ability to function well in a high-paced and at times stressful environment.

- Strong attention to detail and organizational skills.

- Excellent communication and interpersonal abilities.

- Ability to multitask and prioritize in a fast-paced environment.

Preferred

- Strong analytical skills for data interpretation and reporting.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.