Case Manager - Choices/SNAP - job 1 of 3

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Manages a caseload of up to 40-60 participants, depending on the program, and provides career coaching and mentoring
• Meet program expenditures and applicable enrollment targets
• Assesses participant competencies, work history, educational attainment, skills, and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness and follow-up services
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains 100% accuracy rate on all files and databases
• Prepares, organizes, and maintains accurate updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment and self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level
• Display the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting
• Always coordinate individual instruction in an orderly and professional manner
• Ensure the job readiness of participants in workshops to deliver a pipeline of work ready customers to staff
• Ensure that individual participants complete and turn in assignments as scheduled
• Conduct follow-up outreach to participants not engaged in activities and document efforts in program issues systems
• Maintain participants’ assessments in files and databases
• Must work well in a team setting, with business customers and other staff
• Able to communicate effectively both oral and written
• Travel to centers within the 14-county board area as needed
• This position works in-person on-site in the assigned workforce center
• Additional duties as assigned

• Related associate degree from an accredited university or college, or equivalent work experience
• Related work experience
• Excellent verbal and written communication skills
• Intermediate computer and typing skills required
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources preferred
• One to three years’ experience in workforce development or related programs preferred
• Valid driver’s license in good standing and proof of liability insurance are required

This position pays $23.41 per hour.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.