After Sales Customer Support Manager

This After Sales Customer Support Manager position is with Kysor-Warren Epta, part of the global Epta Group, located in Columbus, Georgia. As a key member of the After Sales team, you will play a vital role in ensuring exceptional customer satisfaction by leading and improving spare parts and retrofit support operations. Join us and help drive the future of customer-centric, sustainable service excellence.

• Direct the process of ensuring spare part and retrofit codes are present and accurate in the ordering system to meet customer requirements.
• Lead and supervise a team responsible for delivering outstanding customer service to internal and external clients.
• Monitor customer satisfaction levels, ensuring timely response to requests and issues, particularly related to product codes and ordering processes.
• Facilitate effective communication between R&D and the After Sales team to maintain up-to-date product knowledge and information flow.
• Manage escalated customer concerns, ensuring swift resolution and customer satisfaction.
• Contribute to the development and continual improvement of standard operating procedures across customer service, warehouse, inventory, and shipping functions.
• Drive process improvement initiatives to enhance operational efficiency and customer experience within After Sales support areas.
• Train and mentor team members in standard work processes, while tracking team goals and supporting individual professional development through regular assessments.

You excel at leadership, customer service, and process optimization in fast-paced environments. Additionally, you have the following:

• A high school diploma, GED, or an equivalent combination of education and experience.
• At least 5 years of professional experience in after sales support or a similar role.
• Previous leadership experience, ideally in a multinational environment managing after sales activities.
• Strong knowledge and understanding of the industry.
• Excellent written and verbal communication skills.

At Epta, we value our employees as our greatest asset. That’s why we offer a thoughtful range of benefits designed to support and inspire our team at every step:

• Join us in a permanent role where you’ll experience new technologies and a modern workplace culture.
• Develop professionally through a variety of training opportunities with the Epta Academy and external partners.
• Enjoy flexible work arrangements and the possibility of remote work with full technical support.
• Balance your personal and professional life with flexible working hours.
• Participate in volunteering and community outreach initiatives to help make a positive impact on the world.

The Epta Group is a global leader in innovative commercial refrigeration solutions. From keeping fresh food in supermarkets to optimizing refrigeration systems for restaurants and cafés, our impact is far-reaching and significant. Our global network spans manufacturing facilities, service organizations, and sales entities—all working together to deliver sustainable solutions.

With over 8,000 employees, we prioritize career growth and professional development in an environment that values collaboration, innovation, and sustainability. Guided by our commitment to excellence, we welcome employees from diverse backgrounds to join our journey.

At Epta, we celebrate diversity and inclusivity and welcome applications from individuals of all backgrounds, regardless of race, gender, disability, or social origin. Your unique perspective keeps us ahead in innovation and progress.

Step into something exciting—apply now and become part of Epta’s global success story!