Director of Operations - job 1 of 2

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Rate of Pay: $ 130,000 - $170,000 per annum

What is in it for you:

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

1. Operational Oversight

• Oversee and direct all operational departments, including Front Office, Housekeeping, Food & Beverage and Culinary.
• Monitor daily operations and address issues to ensure seamless guest experiences.
• Ensure departmental compliance with brand and service standards.
• Ensure every touchpoint of the guest journey reflects personalized, anticipatory, and intuitive service.
• Works closely with department heads to drive service excellence, operational efficiency, and revenue growth.

2. Staff Leadership & Development

• Recruit, train, mentor, and manage department heads and supervisory staff.
• Foster a positive work environment that promotes teamwork, accountability, and service excellence.
• Lead performance management and succession planning initiatives.

3. Financial & Strategic Management

• Assist the General Manager in developing and executing annual budgets, forecasts, and operational plans.
• Monitor financial performance, control costs, and drive revenue-generating initiatives.
• Analyze operational data to identify areas for improvement.

4. Guest Experience

• Champion a guest-first culture across the hotel.
• Respond to guest feedback and complaints in a timely and professional manner.
• Ensure the delivery of personalized and memorable guest experiences.

5. Quality Assurance & Safety

• Enforce hotel policies and procedures to maintain high standards of safety, cleanliness, and service.
• Ensure adherence to local, state, and federal regulations.
• Oversee risk management and emergency preparedness procedures.

6. Collaboration & Communication

• Act as a liaison between the General Manager and department heads.
• Collaborate with sales, marketing, and revenue teams to align operational goals with business strategy and brand positioning.
• Represent the hotel in the absence of the General Manager.

Your experience and skills include:

• At least 5+ years of hotel operations experience, including 3+ years in a senior leadership role overseeing multiple departments
• A Bachelor’s degree in business, hospitality, finance or a related field is required
• Previous senior leadership role with Food & Beverage experience in hotels or similar settings required
• Strong working knowledge of Property Manager (Opera Cloud)
• Detail orientated with strong analytical skills
• Strong oral, written, and interpersonal skills to communicate with all levels or organization
• Knowledge of financial concepts and market trends
• Proven ability to lead by example, build effective teams, and achieve results
• Demonstrated ability to develop and maintain key business relationship with internal and external stakeholders
• Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality
• Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to details in a fast paced environment.

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 60 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.