Identity and Access Management (IAM) Business Analyst

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions

Job Description Summary

DXC Security Delivery’s Digital Identity team is seeking a seasoned Business Analyst to join our Identity and Access Management (IAM) delivery organization. The successful candidate will bring 3–5 years of hands-on experience in IAM implementation, supporting the delivery of secure, scalable identity solutions across diverse client environments. This role requires a highly motivated, detail-oriented individual with strong communication, analytical, and collaboration skills capable of bridging business needs and technical execution.

Primary Location:  TW2NM - Teleworker/Offsite-USA-NM

Essential Job Functions

• Lead and support IAM project delivery efforts through requirements elicitation, process analysis, and solution documentation.
• Act as the liaison between business stakeholders and technical teams, translating business needs into clear, actionable requirements.
• Gather, analyze, and document functional and non-functional requirements, including use cases, process flows, traceability matrices, and data dictionaries.
• Develop and maintain comprehensive documentation, including user guides, meeting notes, and technical/functional specifications.
• Support Agile and Waterfall delivery models; participate in backlog grooming, sprint planning, and user story refinement.
• Facilitate workshops and meetings to define current ('As-Is') and future-state ('To-Be') processes using tools like Visio or equivalent.
• Collaborate with cross-functional teams to design, review, and validate functional solutions that align with business objectives.
• Produce visual deliverables such as mockups, wireframes, data flow diagrams, and process maps to support stakeholder understanding and solution clarity.
• Identify process improvement opportunities and contribute to the development of reusable documentation standards and analysis frameworks.
• Support third-party integrations by gathering vendor solution requirements and ensuring alignment with enterprise IAM objectives.

Qualifications:

• 3–5 years of business analysis experience, preferably in IAM or security-focused IT delivery projects.
• Strong understanding of the SDLC, with demonstrated experience producing requirements artifacts from discovery through solution validation.
• Proficient in Agile and Waterfall methodologies; experience working in matrixed teams and across functional boundaries.
• Skilled in using tools such as Jira, Confluence, TFS/Azure DevOps for tracking requirements and delivery progress.
• Advanced proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Visio.
• Proficiency in MS Office 365 Suite, including Power Apps, Power Automate, and Power BI.
• Experience working with third-party IAM implementations and enterprise-class IAM platforms is strongly preferred.
• Exceptional communication skills, both written and verbal, with an ability to present complex ideas to technical and non-technical stakeholders.
• Demonstrated ability to build strong relationships and act as a trusted advisor to both clients and internal delivery teams.
• Experience documenting and refining business processes, identifying gaps, and recommending improvements.

Ideal Candidate Attributes

• Self-motivated, adaptable, and capable of working independently in a remote-first environment.
• Strong analytical and critical-thinking skills; detail-oriented with a proactive and solution-driven mindset.
• Comfortable managing competing priorities and delivering high-quality work under tight deadlines.
• Passionate about continuous learning and knowledge sharing; collaborative team player with a consultative approach.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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