Staff Project Manager, Services

CSQ126R75

As a Staff Project Manager you are instrumental in driving the mission of our Professional Services team, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in achieving project goals and maintaining an exceptional level of customer satisfaction throughout the process. This role will be focused on our largest Customers and will need to expertly navigate the balance between delivering outstanding results and aligning with the commercial objectives of the Professional Services organization. Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business. In this position, you will report to the Senior Manager of Professional Services, working closely with cross-functional teams to deliver excellence at every stage.

The impact you will have:

• Project Managers are responsible for the successful completion and delivery of the assigned projects. Additionally, they also provide leadership and guidance to the implementation team on how to meet and exceed the goals of the project.
• Individually delivers on commitments by producing quality deliverables, status reports, project plans, and customer responses on time and requiring minimal rework through inspection and mentoring.
• Effectively manages the different aspects of a project including scope, schedule, finance, risk, quality and resources.
• Actively participates in regular reviews of high risk and key engagements with the project team and Databricks stakeholders.
• Effectively builds and leverages customer relationships throughout the sales and delivery process.
• Ensures our projects are driving high customer satisfaction for both internal and external stakeholders.
• Builds long-term relationships with clients that can be leveraged beyond specific engagements.
• Acts as the first point of escalation for customers when they have questions or concerns with our delivery. Additionally, provides escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues.
• Consistently articulates a thorough understanding of Databricks' vision and solutions to help sell and deliver successful implementations, ensure positive project outcomes, and attain project references.

What we look for:

• Past experience managing large, complex projects (6+ month, 20 person plus engagements, multiple stakeholders including partners/Customer/vendor)
• 6+ years of project management experience, ideally in a company similar to Databricks.
• Proven leadership and problem-solving skills.
• Familiarity with PS Operations will be a requirement as well as having a strong ability to drive delivery management.
• Experience with BI, Data Management and Big Data technologies is preferred.
• Excellent communication and strong conflict resolution skills.
• Proven written communication and documentation skills, along with strong project management experience and negotiation skills.
• Strong abilities to multitask, manage multiple engagements, while delivering an extremely high level of customer satisfaction.
• Experience working with PSA tools is a plus.