Sales Manager - job 1 of 3

Our client is a leading provider of high-quality fireplaces, stoves, inserts, plumbing and HVAC. They offer comprehensive sales, service, and installation solutions to homeowners and trade professionals. They are seeking a dynamic and results-oriented Sales Manager to lead their sales efforts, drive revenue growth, and foster strong customer and partner relationships.

This role requires a unique blend of inside sales expertise, serving walk-in showroom customers, and outside sales acumen, building strategic partnerships with interior designers, home builders, architects, and other relevant professionals.

• Sales Leadership & Strategy:
• Develop and execute comprehensive sales strategies to achieve and exceed revenue targets for both retail and trade segments.
• Analyze market trends, competitor activities, and customer needs to identify new business opportunities and refine sales approaches.
• Set sales goals, track performance, and provide regular reporting to company owners.
• Collaborate with marketing to develop effective promotional materials and campaigns.
• Continuously evaluate and improve sales processes and customer experience

• Inside Sales & Showroom Management:
• Greet and assist walk-in customers in our showroom, providing expert product knowledge, design advice, and sales consultations.
• Qualify customer needs, present suitable fireplace solutions, and prepare accurate quotes and proposals.
• Manage the showroom experience, ensuring an inviting and well-maintained environment.
• Visit customers in their homes to help them visualize and define their product needs.
• Oversee inventory of showroom models and sales collateral.
• Process sales orders, coordinate with the installation team, and ensure seamless customer follow-up.

• Outside Sales & Business Development:
• Identify, prospect, and cultivate relationships with interior designers, home builders, architects, remodelers, and other trade professionals.
• Conduct presentations and educational sessions to showcase our product offerings and capabilities to potential partners.
• Negotiate and secure partnership agreements, fostering long-term collaborative relationships.
• Attend industry events, trade shows, and networking functions to expand our professional network.
• Develop tailored solutions and pricing for trade accounts.

• Proven experience (5+ years) in a consumer facing sales role, preferably within the home improvement, construction, or leisure goods industry.
• Demonstrable success in both inside and outside sales environments.
• Demonstrated experience and understanding of key platforms such as Instagram, Facebook, Pinterest, and potentially YouTube, including their respective best practices for business.
• Strong understanding of fireplace products, installation processes, and relevant building codes (or a strong willingness to learn rapidly).
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to build rapport and trust with diverse customer segments and professional partners.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Proficient in CRM software and Microsoft Office Suite.
• Valid driver's license and reliable transportation for outside sales activities.

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