Philly311 Community Engagement & Outreach Special Assistant

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

Philly311 is the City’s non-emergency contact system. Residents, businesses, and visitors access information and services through the Philly311 call center, website, and mobile application. Philly311 strives to improve the quality of life for Philadelphians by providing exceptional customer service via each communication channel, delivering accurate information and timely updates. Philly311 is considered a critical service and therefore is staffed during times when the city is closed and acts as a crucial point of contact for constituents to obtain information regarding city services.  Philly311 handled approximately 400,000 phone calls and received over 170,000 inquiries via the Philly311 mobile app, web application, and email in 2024.  The center employees 32 civil service agents and 4 supervisors.

Position Summary

The Community Engagement and Outreach Special Assistant serves as Philly311 liaison to City Council supporting councilmembers om addressing constituents concerns. This role is responsible for delivering training on the 311 Partner Portal and attending community meetings presenting Philly311 and how it serves the community.  The ideal candidate is highly organized, detail-oriented, and passionate about community service and able to attend scheduled community events and meetings.

Essential Functions

The Community Engagement and Outreach Special Assistant is responsible for fostering relationships between the City of Philadelphia and the communities it serves. This role involves outreach, program development, partnership building, and effective communication to promote community involvement and support the City of Philadelphia goals.

Required Competencies, Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt to changing situations.
• Ability to liaise effectively with elected officials and the community
• Proficiency with data reporting tools and partner portals.
• Detail-oriented with excellent problem-solving skills.
• Ability to attend evening and weekend events and meetings
• Knowledge of city services and government structure.

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply.

• Education: High school diploma, some college preferred
• Experience: Bachelor’s degree in Public Relations, Communications, Public Admin, or a closely related field and at least 2 years of experience.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage with diverse audiences.
• Interpersonal Skills: Strong networking and relationship-building skills, with experience working with community groups, nonprofits, and local government.
• Technical Skills: Proficient in Microsoft Office Suite, social media platforms, and experience with CRM software.
• Cultural Competency: Ability to work effectively with diverse communities and demonstrate cultural sensitivity.
• Bilingual (Spanish) preferred

TO APPLY: Interested candidates must submit a resume.

Salary Range: $50,000 to $60,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx