Head of Digital Customer Success
Skills
- Customer success management
- Digital engagement strategies
- Data analysis
- Cross-functional collaboration
- SaaS industry experience
Responsibilities
- Develop and execute digital customer success strategies
- Design scalable, digital-first customer success model
- Implement segmented engagement strategies
- Drive customer retention, adoption, and growth
- Recruit and mentor a team of Digital CSMs
Education
- Bachelor's degree in relevant field
- Master's degree preferred
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with matching contribution
- Short and long-term disability coverage
- Flexible vacation time off policy
- Paid time off for volunteering
Average salary estimate
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