Manager - Program Manager, Merchandising Excellence

Job Brief:

We are seeking a Program Manager to drive the success of our Merchandising Excellence programs. These programs develop, enhance, and apply tools and processes across Merchandising to drive top-line and bottom-line performance improvements, ultimately enhancing Customer experience at Circle K. The ideal candidate will be responsible for planning and monitoring the execution of various program activities, managing project timelines as well as developing and executing a comprehensive communication plan. The Program Manager will also drive consistency across workstreams, manage risks and issues and program governance. This role requires excellent project management skills, exceptional communication abilities, and a proactive approach to driving results.

Responsibilities:

Program & Project Management

• Develop and maintain comprehensive project plans, including scope, schedule, budget, and resource allocation, to ensure successful execution.
• Monitor program progress, identify risks or issues, and recommend corrective actions to ensure timely delivery within budget.
• Report on key performance indicators (KPIs) to measure program effectiveness and impact.

Strategic Alignment & Process Optimization

• Ensure programs align with broader Merchandising and enterprise-wide strategic priorities.
• Identify opportunities to improve project governance, reporting structures, and standard operating procedures to enhance efficiency.
• Drive continuous improvement by assessing program effectiveness and recommending enhancements based on data and stakeholder feedback.

Stakeholder Engagement & Communication

• Plan and facilitate key program update meetings, stakeholder connects, workshops, and presentations to gather input, provide updates, and solicit feedback on programs.
• Support the preparation and facilitation of senior leadership communications, including SVP Roundtables and Executive Ways of Working meetings.
• Develop and execute communication strategies to socialize program progress with key stakeholders (e.g., DDM Newsletter, budget updates, Merchandising team touchpoints).

Cross-Functional Collaboration & Change Management

• Act as a liaison between the Merchandising Capabilities team and internal/external partners to ensure alignment and collaboration on program objectives.
• Collaborate closely with the Merchandising Center of Excellence to integrate new tools, processes, and ways of working into ongoing training and development plans.
• Create engaging content highlighting program benefits, achievements, lessons learned, and best practices.
• Support the presentation of findings and recommendations to senior leadership to inform decision-making and strategic planning.

Qualifications:

• Bachelor's degree or equivalent experience in in business, communications, or related field; advanced degree preferred.
• 3 to 5 years of work experience, with 2+ in Program Management (project management, retail or strategy consulting experience is an asset)
• Strong understanding of Program and Project Management principles, methods and techniques.
• Demonstrated success managing and delivering multiple complex simultaneous projects or programs within budgetary constraints, ideally within a fast-paced environment.
• Proven track record working closely with senior executive leadership and cross-functional stakeholders to drive change across an organization
• Excellent interpersonal, written and verbal communication skills, with strong ability to synthesize and simplify complex ideas into compelling presentations
• Strong organizational and stakeholder management skills
• Proficiency in project management tools and software (e.g., SharePoint, Jira, Confluence) and Microsoft suite (PowerPoint, Excel, etc.)
• Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities.
• Travel required 10% of time, some international. Passport or travel documentation/visa required.
• Flexibility around working hours required, due to global scope of role and working across time zones.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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