QA Lead

About Carimus & The Role:
We are Carimus, a brand experience and digital transformation agency. Since 2013, we've brought together the best of art and engineering to create meaningful impact in the digital world. By fusing strategy, creativity, and technology, we help brands breakthrough and connect with their audiences on an emotional level. We take a human-centered approach both internally and externally to craft experiences that matter for our clients and our team.

The Quality Assurance (QA) Lead plays a critical role in this mission. You’ll work closely with our Software Development and Project Management teams to lead testing efforts, define scalable QA processes, and uphold the highest standards of delivery. As the last line of defense before client delivery, you'll ensure that everything we launch is polished, functional, and built to perform.

Location: Raleigh, NC (Hybrid) In-office 3 days per week

What You’ll Do:

• QA Testing & Automation:

  • Manually test web and mobile applications for quality, functionality, and visual polish

  • Review regression test cases and maintain QA documentation

  • Develop and maintain automated test scripts using tools such as Cypress, Selenium, or Puppeteer

  • Validate staging builds against design mockups and flag visual discrepancies

  • Serve as the last line of defense prior to any client-facing release

  • Ensure that every deliverable meets three key QA standards:

1. Visual Accuracy – Matches approved design mocks

2. Functional Behavior – Aligns with requirements and user expectations

3. Professional Polish – Includes finishing touches like SEO metadata, accessibility (ADA), GDPR, etc.

• Coordinate all testing activities to ensure all timely, high quality deliverables

  • Participate in Agile standups and manage QA-related tickets

  • Clearly distinguish between intended design/functionality and bugs, and maintain QA documentation that reflects these nuances

  • Ensures all client projects are appropriately performance-tested 

  • Conduct performance testing to ensure all client projects meet performance expectations

• Technical Awareness & Decision-Making:

  • Exhibit a technical understanding of implementation constraints, including the difference between native features and third-party integrations.

  • Evaluate design and development deliverables for feasibility and completeness

  • Help define the scope of testing based on project requirements and technical limitations

• Process Development:

  • Build and document scalable QA processes across teams

  • Integrate industry-standard test strategies and tools for continuous improvement

  • Ensure clarity on intentional deviations from original requirements and document these exceptions methodically

  • Recommend improvements to streamline QA efforts and reduce manual overhead

• Project and Customer Support: 

  • Collaborate with Project Managers to ensure QA is tightly integrated into the project lifecycle

  • Provide documentation and support for project delivery from a QA perspective

  • Monitor support queues and manage incoming QA-related support tickets

  • Communicate directly with clients and internal stakeholders on QA-related concerns

  • Create and maintain clear, instructional documentation for users encountering technical issues

What We’re Looking For:

• Bachelor’s Degree in Computer Science, Business Administration, or other related fields preferred, or 8+ years of experience in software testing and quality assurance

• Experience with automation tools such as Cypress, Selenium, or Puppeteer

• Familiarity with test case management tools (e.g., TestRail, Zephyr) and bug tracking/reporting systems (e.g., Jira)

• Working knowledge of basic coding practices and languages (especially Python or JavaScript)

• Strong attention to detail and a bias toward action—you raise issues, ask questions, and seek clarity rather than waiting passively.

• Ability to visually spot and articulate any discrepancies between design mocks and live/staging environments

• Ability to clearly define issues, document exceptions, and resolve ambiguity in requirements

• Organized in your QA process—you understand when things are intentionally different vs. unintentionally broken

• Experience working in an agency or fast-paced, cross-functional team environment

• A technical understanding of how something is built and the limitations that may be present. (EX> what is third party, and what is native).

Our Values:

At Carimus, these values guide every interaction and collaboration internally and with our clients.

• Live in the ZOPD. We continually expand our skills by working in the Zone of Proximal Development. We take measured risks and incorporate new technology, but only what we can deliver with excellence.

• Be Transparent & Tenacious. We don’t hide from the truth and won’t let our clients, either. We embrace reality, own our mistakes, and attack problems with teamwork and creativity.

• Invest in Relationships. Life is better doing interesting things with people we like. We build trusting relationships and strong connections—with our employees and our clients. We go further together.

• Create Exceptional Experiences. We exceed expectations—yours and ours. We unite art and engineering in smart, compelling ways that inspire confidence and human connection. We excite and engage, from concept to launch.

• Commit to Caring. Caring is in our blood—and our name, “Care I Must.” We’re proudest when we tackle real problems and advance positive change for people and the environment. Let’s get to work.

Carimus provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.