Insurance Support Specialist

Insurance Support Specialist

Full-Time, In-Office

C1 Insurance Group is a Dallas-based insurance agency with a positive, lively culture. We are a growing team that has a family oriented environment that seeks to work together to provide the best possible service to our customers. We are a full service risk management firm that has consistently grown double digits year over year since our inception in 2011. Our growth is driven off of referrals from customers, centers of influence, and having great people to serve them.

WHAT WILL YOU DO?

• Deliver exceptional service and support to clients, ensuring high satisfaction and retention.
• Serve as a primary point of contact for client inquiries related to coverage, billing, and policy changes.
• Collaborate with producers to strengthen customer relationships and ensure policy renewals.
• Manage policy servicing, including endorsements, cancellations, reinstatements, and claims support.
• Maintain accurate records and client communication across all interactions.
• Resolve client issues promptly and professionally, coordinating with sales agents and carrier partners as needed.
• Utilize various insurance platforms and systems to process transactions and research client information.
• Perform administrative tasks with discretion, supporting internal teams and external partners.
• Follow a structured daily workflow in a consistent, process-driven environment.

WHO ARE YOU?

• Customer service background, ideally within the insurance industry
• Excellent written and verbal communication skills
• Comfortable with desk-based work, including data entry, spreadsheets, and CRM platforms
• Communicates clearly and professionally via phone, email, and written correspondence
• Strong problem-solving and critical-thinking skills
• Takes initiative, communicates openly, and takes ownership of responsibilities
• Proficient in Microsoft Office and Google Workspace

****P&C Insurance License and industry experience strongly preferred****

****Bachelor’s degree or prior insurance experience preferred****

WHY US?

This position is a full-time, in-office position in Dallas, TX. Our training program is intentionally designed to ensure you are fully-equipped and confident in starting your role. We are excited to play a part in your growth and development.

Compensation is an annual salary based on experience.

• We want to see your face everyday - see you in the office!
• Compensation is an annual salary based on experience
• Paid time off (PTO) and paid holidays
• Insurance: Health, Dental & Vision
• No weekends or nights! Our office is open Monday - Friday
• Annual salary at $50,000