Salesforce Q2C Technical Program Manager - R01551165

Salesforce Q2C Technical Program Manager

• Project Delivery Management, Manage Fixed Price Delivery, Estimations and Metrics, Client Management, Communications Management, Agile, Agile Metrics and Reporting, Professional Scrum Master-CSM/ PSM1, Manage Outcome Based Delivery, Requirements Creation/User Stories, Digital Accumen, Agile Coaching, Change Management (Project Management), Backlog Grooming

• Summary:

• As a Technical Program Manager you will be responsible for ensuring that Salesforce initiatives are delivered on time, within scope and budget, while aligning with strategic goals and ensuring user adoption.

• Lead end-to-end project lifecycle for Salesforce implementations and enhancements, from initiation through deployment and transition to support.
• Develop and manage project plans, timelines, resource allocations, risk mitigation strategies, and communication plans.
• Partner with Product Owners, Business Analysts, Architects, Developers, and QA teams to ensure clear understanding of project objectives and deliverables.
• Facilitate Agile ceremonies (e.g., sprint planning, retrospectives, stand-ups) or manage hybrid waterfall-agile project structures as needed.
• Manage vendor relationships, SOWs, and third-party partners involved in Salesforce delivery.
• Track progress using tools such as Jira, Smartsheet, or Microsoft Project and communicate status to executives and stakeholders.
• Identify and manage project risks, issues, and dependencies, proactively escalating where needed.
• Ensure projects meet compliance, data security, and governance requirements, particularly in regulated industries (e.g., healthcare, finance).
• Champion change management and user training strategies to drive adoption of Salesforce solutions.
• Support post-go-live stabilization and lessons-learned activities.
• Knowledge of Salesforce (Sales, Service, Comms Cloud, CPQ/Billing, FSL, Experience, commerce, and MuleSoft etc), proven project leadership in Agile and hybrid environments, and strong stakeholder management skills.

• Bachelor’s degree in Information Systems, Business, or related field; PMP or equivalent certification preferred.
• 10+ years of IT project management experience, with 4+ years leading Salesforce platform projects (Sales Cloud, Service Cloud, Marketing Cloud, Commerce, Experience, etc.).
• Strong understanding of Salesforce implementation methodologies, SDLC, and Agile frameworks (Scrum, SAFe).
• Experience leading cross-functional teams across IT, business, and vendor partners.
• Excellent organizational, communication, and leadership skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Proficiency with project management tools such as Jira, Confluence, MS Project, or Smartsheet.
• Salesforce Administrator or Consultant certification a plus.