AVP, Claims Product Management

Company Details

Company URL: https://www.berkleytechnologyservices.com/

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.

Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

Responsibilities

The AVP of Claims Product Management will lead a team of Product Managers responsible for the enterprise claims platform. This role involves overseeing the strategic alignment of our claims technology team to our business goals, as well as the execution and measurable realization of those goals. The AVP will act as a liaison between the business and IT, ensuring effective communication and collaboration Single point of accountability to enterprise claims leader

What We Offer:

• An engaged and supportive leadership team. 
• Opportunities for professional growth and development. 
• Competitive salary and benefits package.
• A collaborative and innovative work environment. 

Leadership and Team Management: 

• Lead and mentor a team of Product Managers and Analysts. 
• Foster a collaborative and high-performance team environment. 
• Provide guidance and support to team members in their professional development. 

System Ownership: 

• Oversee all changes to the claims system, ensuring they align with business objectives. 
• Act as the key link between our strategic direction and tactical execution. 

Communication Liaison: 

• Serve as the primary point of contact for the business regarding the claims system. 
• Facilitate the sharing of ideas and address issues promptly. 
• Enable stakeholder engagement and form power user groups. 
• Inform the Claims Steering Committee on top initiatives and critical issues. 

Idea Vetting and Implementation: 

• Lead a Lean Portfolio Management team alongside Engineering and Delivery Leaders, and a small number of Claims Business Owners to prioritize work. 
• Engage with claims teams and management to understand their objectives. 
• Identify and implement effective short- and long-term solutions. 

Process Streamlining and Automation: 

• Uses quantitative and qualitative information to form opinions on which initiatives will drive the greatest enterprise value.
• Identify opportunities to streamline and automate manual processes. 
• Collaborate with claims power users to enhance existing procedures. 

Stakeholder Management: 

• Build and maintain strong relationships with stakeholders across the organization. 
• Ensure alignment between business needs and IT capabilities. 

Qualifications

• Minimum of 10 years of experience in the insurance industry, with a focus on claims management. 
• Proven experience managing a team of Product Managers and Business Analysts. 
• Strong understanding of the claims life cycle and the insurance ecosystem. 
• Excellent communication and interpersonal skills. 
• Demonstrated ability to lead cross-functional teams and manage complex projects. 
• Experience with agile methodologies and product management tools. 
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

Behavioral Core Competencies

• Flexibility
• Customer Service Oriented
• Operational Effectiveness
• Personal Ownership
• Quality Decision Making
• Team Builder
• Transformational Leadership

The Company is an equal employment opportunity employer.