Real Estate Sales Support Manager

About Baird & Warner Real Estate

Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary

We are looking for a dynamic Sales Support Manager to join our team supporting Real Estate sales professionals at our Highland Park office 579 Central Avenue, Highland Park, IL 60035.

This position requires in person working and is not a remote position.

Responsibilities:

1. Leading, training, performance accountability and ensuring proper staffing levels of any and all sales support team.
2. Developing and delivering office-specific new sales associate on-boarding process and experience. Making sure to schedule an agent for Achieve Training and explain the Association Jumpstart program.
3. Continued new agent training and follow up making sure on-boarding training is completed.
4. Providing technical support and training to sales associates on BW tools and systems.
5. Providing transactional support to sales associates as directed by sales manager.
6. Assisting sales manager with the process of tracking and responding to monthly production reports: generating ideas and proposing programs to drive sales results.
7. Assisting manager in tracking agent Continuing Education, Current Licensing, Association & Office fees.
8. Overseeing and directing content for the office Facebook page to communicate what’s important to sales team and consumers.
9. Assisting sales associates with building their social media and web sites dedicated to branding and marketing of their business.
10. Assisting with developing sales and community events.
11. Assisting sales manager in all their recruiting efforts. This will include but not limited to, recruiting events, and materials.
12. Assisting sales manager with creating programs, processes and events that support mortgage and title growth.
13. Assisting sales manager with creating sales support programs that focus on increasing per agent productivity.
14. Developing special projects as determined by the sales manager.
15. Fostering and maintaining relationships with outside vendors and company-wide support/service staff.
16. Taking initiative, utilizing creativity and collaborating closely with the branch VP and other staff.
17. Creating a fun, responsible, professional, supportive and customer service focused sales office environment with a culture of family.
18. Managing the office staff as well as monitoring of general office operations, delegating to office admins as required. Keeping the office clean, organized and well stocked, including kitchen area and office supplies.
19. Assisting the Managing Broker with birthdays, holidays, anniversaries, etc.
20. Keeping a mindful eye on brokers success and stressors
21. Maintaining a positive attitude while in the office and while speaking with agents.
22. Discern between the urgent needs of agents and plan accordingly. Willingness to help agents if necessary on weekends or holidays.
23. Coordinate monthly postcard mailings for agents in the office

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent technical, systems and computer skills
• Excellent people skills
• Excellent verbal, written communication and presentation skills
• Ability to thrive in a fast-paced environment
• Experience with social media and Google Apps
• Excellent attention to detail and solid organizational skills

Education and/or Experience:

• Bachelor's Degree preferred.
• Prior 3-5 years sales support or office management experience preferred
• Real estate license helpful but not required

Salary Range:

$55,000-$65,000

Medical, Dental, 401k, PTO, VTO