Senior Events Manager - job 1 of 2

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

The Senior Events Manager reports directly to the Director of Sales and Marketing and is responsible for the execution and service of Event functions at Mayflower Inn & Spa. For appointments, site inspections, on-site coordination and execution of all event and catering functions and works as a liaison to client and hotel to create unique and memorable experiences for our guests. 

The ideal candidate will have a strong entrepreneurial spirit who is innovative, results-driven with a desire to exceed customer expectations.  A leader and active member of the team, handling high profile events.  Willing to roll-up their sleeves to make things happen. 

Position requires a schedule which matches client demand.  Hours will flex based on event execution and site inspection requirements.  It will be expected that the Senior Events Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews.  Weekends are mandatory when banquet or catering events are on the property.  Also, when social function site inspections will need to be conducted over weekend periods. 

DUTIES AND RESPONSIBILITIES

• Supervision and overall responsibility of the Event Management function at Mayflower Inn & Spa. This includes but is not limited to the Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. 

• Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. 

• Supervise the execution of banquet events and corporate events at Mayflower Inn & Spa.  Review all function space with banquet management. Ensure the satisfaction of the client at the outset of all events. 

• Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. 

• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. 

• Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel. 

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. 

• Demonstrates professional and confident communication skills with clients and staff.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.  

• Executes and supports the operational aspects of business booked (e.g. generating a proposal,  writing contract, customer correspondence). 

• Provide the highest quality of service to the customer at all times. 

• Able to support the resort’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

• Attending all department and hotel meetings as necessary.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Associate’s degree or above in business, event coordinating, culinary arts, hospitality, or a related field or equivalent experience
• Proven track record of building and maintaining business relationships that result in sales
• Experience in a luxury hotel or environment preferred

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.