Customer Service Representative

Description

Who We Are:

Atosa USA, Inc. is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, robotic fryers, and more. For 10 years, we have made a name for ourselves within the industry as a company that leads in innovation, quality, and excellent service. Our company is committed to the society in which we operate and offers gratifying careers to self-motivated and talented individuals who can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing organization, we are currently looking for a new team member.

What’s In It for You:

Atosa is dedicated to the community in which we operate and offers fulfilling careers to self-motivated, talented individuals who can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young, fast-growing organization, we are currently searching for a new member to join our team. 

What You’ll Do:

The Customer Service Representative plays a crucial role in the efficient processing of orders for materials and merchandise. They are responsible for accurately receiving and processing customer orders, tracking order progress, and communicating any changes in delivery schedules to customers. Maintaining comprehensive records of pricing, delivery dates, inventory, and transaction-related data is essential. Utilizing specialized software or a tracking system, the representative ensures smooth order processing. They also address customer inquiries via phone or email, providing prompt and effective non-technical issue resolution. The representative collaborates with other departments to meet customer needs and contributes to maintaining a customer relationship database. The position reports to the Operations Manager and operates under moderate supervision.

Requirements

Responsibilities:

• Receive and verify orders, ensuring availability and stock using accounting software.
• Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
• Input orders accurately into accounting software and maintain effective communication with warehouse staff.
• Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
• Process freight claims for damaged units.
• Create sales orders and invoices using accounting software.
• Issue credit memos for returned products and maintain accurate records.
• Establish and maintain a systematic filing system for inventory and customer records.
• Ensure electronic filing and cloud storage of documents.
• Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
• Receive purchase orders and handle messages promptly and courteously.
• Provide real-time inventory updates upon request.
• Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.

Qualifications:

• At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
• Ability to prioritize, multitask, and thrive in a fast-paced environment. 
• Strong attention to detail and high degree of accuracy. 
• Excellent organizational and data management skills. 
• Basic understanding of invoicing and crediting processes. 
• Effective written and verbal communication skills with a strong customer service focus. 
• Proficiency in 10-key and data entry, intermediate to advanced level. 
• Proficient in English and MS Office suite. 
• Strong problem-solving abilities. 
• Ability to work efficiently within a team.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.