Senior Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important To Arcadia

The Senior Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers.

The ideal candidate loves data and wants to make a difference.  We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia’s customers unlock more from their data. 

What Success Looks Like

In 3 months

- Gain familiarity with Arcadia’s data model, data ingestion process, and GA Options

- Learn the Analytics team’s reporting tools (SQL database, Redshift, QuickSight BI product)

- Become an expert in your core client’s performance reporting needs by reviewing written materials and engaging in requirements, gathering conversations with client

- Onboard with your core teammates 

In 6 months

- Be building value add reporting for customer base

- Provide direct support to client with technical healthcare subject matter expertise and coaching

- Consistently bring thought leadership to the creation of analytics products

In 12 months

- Maintain strong support for core client, while expanding portfolio to multiple customers

- Be able to self serve as subject matter expert on Arcadia’s analytics product

- Proficiently manage multiple customer projects with on time deliverables of creative insights

• Develop data models to support Behavioral Health performance monitoring at a population level
• Deliver customer facing dashboards, utilizing Amazon’s QuickSight Product
• Help support project management, road mapping, and analytics product ideation for multiple customers
• Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams

• 3+ years of healthcare analytic experience
• Experience and familiarity with medical economics and quality
• Comfortable speaking with clients about their goals / objectives and translating those into concrete deliverables
• Experience analyzing claims data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

• Experience working at or with government agencies, behavioral healthcare providers
• A passion for communicating data through clear and compelling visual design
• Experience with healthcare quality measure specifications
• Experience with the AWS platform and writing Athena queries
• Advanced SQL skills or familiarity with other languages such as Python or R
• Experience using collaboration tools such as Jira and Confluence
• Experience using statistical modelling and/or machine learning

• Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale
• Analyze large data sets on Arcadia’s custom data model built by analysts for analysts
• Create value add IP, including predictive models, and quickly distribute it to Arcadia customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• A collaborative team with decades of collective experience in population health and data science
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community
• Competitive compensation and amazing benefits including FTO

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.