Executive Director, Site of Care

Career Category

Job Description

JOIN AMGEN’S MISSION OF SERVING PATIENTS

At Amgen, if you feel like you are a part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Live

What you will do

Let’s do this. Let’s change the world. The Executive Director, Site of Care (SoC) lead is a pivotal role at Amgen.  This individual will build, scale, and lead a high-performing team responsible for optimizing SoC strategies across the Rare Disease Business Unit. This executive will be accountable for developing and executing strategies that enable optimal patient access, provider engagement, and infusion site operations that reflect the unique needs of rare disease therapies—often involving high-touch, complex care delivery models. This role requires an exceptional ability to partner with and influence across Amgen’s commercial and medical leaders.

Key activities and accountabilities in core areas include the following:

Strategic Leadership

• Define and own the Site of Care vision and long-term roadmap for rare disease product delivery

• Partner with the VP of Patient Access, the Patient Access & Services LT, Rare Disease Brand & Sales leaders and other executive leaders to drive alignment of SoC with broader business strategy

• Lead SoC strategic planning, forecasting, and KPI development to ensure scalability and adaptability across therapeutic areas

Cross-Functional Collaboration

• Lead cross-functional alignment with Market Access, Field Reimbursement, Medical Affairs, Trade & Pricing, Contracting, Payor and Commercial teams to ensure seamless patient journey and product delivery

• Partner with Government Affairs and Policy teams to anticipate regulatory shifts and proactively shape policy to enable SoC flexibility and access

• Partner internally (Patient Access & Services) with Hub Services Patient Access Liaison Field Teams, Marketing and Training to accelerate full capability success for patients

Site Network Optimization

• Establish and expand a national network of qualified infusion and administration sites aligned with rare disease patient needs

• Ensure appropriate training, compliance, and operational capabilities across all SoC partners and stakeholders

• Implement real-world data feedback loops and analytics to monitor SoC performance and drive continuous improvement

Customer and Patient Centricity

• Ensure SoC solutions are built with a deep understanding of patient journeys, health equity, and access challenges specific to rare diseases

• Elevate the voice of the patient and healthcare provider in SoC model development and execution

Team Development and Leadership

• Build and lead a high-performing SoC team with expertise in market access, operations, and site enablement

• Foster a culture of innovation, accountability, and purpose-driven performance

Stakeholder Engagement

• Engage with stakeholders at all levels, effectively communicating the vision, strategy, and impact of omnichannel and technology initiatives

Capability Liaison & Thought Leadership

•  Stay abreast of digital trends, emerging technologies, and regulatory developments in the biotechnology and healthcare industries, positioning the company as a leader in digital innovation

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.

Basic Qualifications:

• Doctorate degree & 6 years of patient access, provider engagement, or infusion site operations experience OR

• Master’s degree & 10 years of patient access, provider engagement, or infusion site operations experience OR

• Bachelor’s degree & 12 years of patient access, provider engagement, or infusion site operations experience AND

• 6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

• 15+ years of industry experience, with at least 5 years focused on rare diseases, specialty biologics, or infused therapies

• Deep understanding of U.S. healthcare system dynamics related to infusion networks, buy-and-bill, specialty pharmacy models, and hub services

• Experience launching or supporting launch of rare disease therapies with complex administration or reimbursement requirements

• Influencing skills, and ability to engage, influence, and align stakeholders at all levels, including board members, investors, and external partners

• Experience leading cross-functional initiatives with measurable business impact

• Financial acumen, with experience in budget management, financial modeling, and ROI analysis for large-scale investments.

• Executive presence with outstanding communication and interpersonal skills

• ~30-40% domestic travel required for site visits, stakeholder meetings, and industry engagement

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The annual base salary range for this opportunity in the U.S. is $271,330 to $310,696. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models, including remote work arrangements, where possible

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. 

Salary Range