Associate Director of Field Effectiveness

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Effectiveness, Associate Director

What you will do

The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.

Let’s do this. Let’s change the world! In this vital role as the Field Effectiveness, Associate Director you will play a crucial part in coordinating and leading projects to ensure the field sales force operates at maximum efficiency. You will support the Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team.

Flexible Commuter role to Thousand Oaks office. You will work on-site 2 to 3 days a week.

This position reports to the Director, Field Effectiveness and will be responsible for the following (focused on a particular business unit):

• Engaging with several colleagues and stakeholders to ensure alignment with business objectives and seamless project execution

• Translating complex analytical findings into clear, impactful insights that influence key stakeholders and support data-driven decision-making.

• Proactively identifying potential areas for improvement, developing creative strategies to address complex challenges, and implementing practical solutions that enhance efficiency and effectiveness

• Employing advanced analytical methods to analyze and provide actionable insights to senior stakeholders. Also, standardizing outputs to be able to replicate with ease

• Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners

• Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF

• Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit

• Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency

• Managing multiple cross-functional projects simultaneously in a fast-paced environment, demonstrating strong organizational skills and adaptability

• Assessing existing processes and frameworks to help identify areas of opportunity

• Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance

• Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement

• Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams

• Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation

• Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The field effectiveness professional we seek is a strategic problem solver and collaborative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 3 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Or

Master’s degree and 5 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Or

Bachelor’s degree and 7 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Or

Associate’s degree and 12 years sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Or

High school diploma / GED and 14 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Preferred Qualifications:

• 7+ years of experience in sales analytics, field effectiveness, or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry

• 2+ years of experience managing people and/or leading teams, projects, or programs

• Strategic Thinking: Ability to think creatively and with innovation to drive influence with sales leadership.

• Planning: Ability to translate business plans into objectives and align resourcing to achieve that plan.

• Critical Thinking: Strong analytical skills to diagnose business issues and adjust strategies, plans, and tactics to achieve business objectives.

• Program Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes.

• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives.

• Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organization

• Advanced Analytical Skills: Proficiency in advanced statistical techniques and analytical tools, with a proven ability to translate complex data into strategic insights.

• Cross-Functional Collaboration: Proven ability to work effectively in cross-functional teams, collaborating with marketing, sales, finance, and other departments to achieve common goals.

• Adaptability and Agility: Demonstrated flexibility and adaptability in a fast-paced, dynamic environment, with the ability to quickly respond to changing market conditions and organizational priorities.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range