Senior Manager - Enterprise Control Management, Governance & Initiatives - job 1 of 2

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.

The Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role? 

The Senior Manager of Governance & Initiatives will work with the Director and VP of Governance & Initiatives and across the ECM team to support governance within ECM and across the control management organization at American Express.  This Senior Manager will be part of the team responsible for execution of project managing ECM initiatives and related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense). 

Responsibilities Include:

• Manage ECM initiatives as assigned by the Director and VP of Governance & Initiatives including project management of ECM deliverables, ownership of cohesive and coordinated change management across ECM initiatives and integration with related initiatives across second line of defense and first line of defense. 
• Partner across the ECM team and with ECM's Learning & Communications pillar to coordinate and support robust change management activities including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.
• Support the creation of material for regular and ad hoc updates and presentations to Executive Committee and other governing bodies and senior stakeholders.
• Be a thought leader with a proactive mindset. Align stakeholders across functional and business areas as needed, assess risks, escalate and devise mitigation strategies, think through interdependencies, drive collaboration in support of initiatives and risk management uplift.
• Support and collaborate with ECM Governance, which includes activities such as Control Management Lead Forums, Collaboration Groups, and Control Management Town Halls and related work to drive consistency, create community, and share best practices across the broader Control Management organization.
• Support oversight of ECM owned governing documents including but not limited to: procedures, templates, job aids, and reference guides.

Minimum Qualifications:

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.
• Proven record of successfully implementing complex, large-scale, cross-functional initiatives. 

Preferred Qualifications:

• Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change. 
• Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo. 
• Knowledge of regulatory changes and industry best practices, supporting regulatory engagement and oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Demonstrated history and ability to manage multiple stakeholders spread over geographies and with varying backgrounds.
• Experience supporting governance work in committee, forums, and communications.
• Experience helping to drive transformational change across a large-scale organization.
• Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication. 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.