Senior Manager - Enterprise Control Management, Data Analytics & Reporting - job 9 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role? 

The Senior Manager of Enterprise Data Analytics will assist the Director in executing analytics and developing comprehensive reporting across Lines of Business (LOBs) to enable a holistic view across the Enterprise for trends and emerging themes.

This role will focus on gathering, analyzing, and preparing data to produce and aggregate 1st Line of Defense (1LoD) risk reports. The Senior Manager will ensure the quality and consistency of these reports while providing actionable insights for risk management. They will also be responsible for related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).

Responsibilities Include:

• Assist the Director in performing analytics and developing reporting across LOBs to provide a holistic view across the Enterprise for trends and emerging themes.
• Gather, analyze, and report data across 1LoD, overseeing the production and aggregation of 1LoD risk reports, including testing and monitoring results.
• Support the coordination of aggregate 1LoD reporting to the ORMC, ERMC, Board of Directors, and Senior Management on Operational Risk (OR) topics, ensuring alignment with the VP’s responsibility for developing enterprise-wide reporting frameworks.
• Partner across the ECM team to coordinate and drive robust change management activities, including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.
• Monitor KRIs and other related metrics and develop/provide reporting and analytics to inform an overall view of 1LoD risks and trends.
• Ensure quality reporting tools are utilized; define key terms and reports to inform a consistent approach across Business Units (BUs).
• Aggregate and QC reporting across all sources (i.e., single source of truth) for 1LoD risk/control reporting and analytics.

Minimum Qualifications:

• 4+ years of experience in data analytics, reporting, and risk management within a financial services context.
• Extensive experience with data analysis tools and platforms.
• Experience in supporting transformation and change initiatives within an organization.

Preferred Qualifications:

• Bachelor’s Degree in Finance, Business, Risk Management, Data Analytics, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk & Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.
• Proven ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.
• Experience working with or leading a team, both locally and internationally.
• Excellent organizational and problem-solving skills with attention to detail.
• Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.