Mgr II - Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Do you have a strong interest in managing relationships with leaders, banking operations, in support of the firms’ strategic priorities?

We are looking for a manager to:

• Set strategy for measuring and reporting process quality / trends, reducing non-value-added work and operational risk 
• Lead a team of quality and monetary control analyst
• Own banking monetary monitoring and controls
• Own invoice submissions for AENB Memberships to Nacha and Wespay.
• Own the Annual Nacha Rules Compliance Review
• Implement the team’s strategic approach for supporting banking controls and eliminating operational risk
• Collaborate with Enterprise Nacha owner and team ensuring that AENB is staying up to date and compliant with the Nacha Rules. As well as participating in the Nacha Quarterly Rule Update Calls.
• Collaborate on the implementation of new RCSA framework for banking
• Support banking operations team in regulatory, compliance and audit exams

American Express Enterprise Bank Servicing Network (BSN) Support team includes project management team who lead and manage strategic banking initiatives including the implementation of the new RCSA framework. A banking audit and exam support team who are accountable for leading banking exams/audits/reviews. MIS team who is accountable for operations reporting and development of KPIs/KRIs. Lastly, your team of quality analyst who are responsible for 

We are looking for a manager to join the team with a strong interest in supporting our strategic priorities by ensuring structured and effective engagement with our stakeholders, operations, regulatory, compliance and operational excellence teams in response to evolving regulatory and exam objectives. This role will be responsible for leading a team of quality analysts to report case quality and identify and execute process improvement initiatives. Furthermore, leading monetary control analysts who are responsible for monitoring and approving banking wires/checks and controls are adhered to.

Your Expertise

 Support banking servicing network including but not limited to:

• Initiate / launch / maintain monetary monitoring and controls
• Initiate / launch / maintain banking quality KPIs / KRIs
• Initiate / launch / maintain banking process improvement initiatives
• Engage and monitor the status of critical tasks and deliverables and produce report on engagement status to the project manager(s)
• Create and update process documentation e.g., process maps

Minimum Qualifications:

• 2+ years banking work experience
• 2+ years ACH Rules and/or ACH knowledge
• Demonstrated capabilities in managing projects and assignment.
• Familiarity with project management tools (e.g., Project, plan, project status report, etc.).
• Detailed oriented. Ability to manage multiple priorities.
• Experience working in a team oriented, collaborative environment.
• Ability to rapidly adapt and respond to changes in environment and priorities.
• Excellent communication (written and verbal), problem solving, analytical skills and customer service skills.
• Conduct ongoing reviews and maintain policies and procedures to ensure documentation remains in compliance
• Update the teams standard operating procedures (SOP) when workflow changes are made
• Gather and organize statistical quality data

Preferred Qualifications:

•  Bachelors’ degree
• Six Sigma / Quality background

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.