Manager - PMO, Knowledge & Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

About the Team:

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Program Management Office (EPMO), and the AENB Customer Remediation Strategy. 

The Enterprise Program Management Office establishes the Enterprise Change Management and Project Risk and Controls strategy by setting up a foundational governance structure that ensures risks associated with Change Management including Projects are identified, assessed, and managed in compliance with the Enterprise Change Management and Project Governance Policy and reporting. Additionally, the EPMO supports the execution of select enterprise initiatives that cross multiple lines of business company wide.

About the Role:

The Enterprise Program Management Office is looking for a Knowledge and Enablement Manager to design and maintain Project Governance knowledge repositories and training & enablement content.

How will you make an impact in this role?

• Own the preparation and execution of EPMO trainings across the enterprise.
• Manage the EPMO Square Page, including regular updates to training artifacts and project governance playbooks.
• Update internal EPMO content guides (e.g playbooks, process documentation, FAQs, etc.) based on process improvements and lessons learned.
• Prepare materials and break down complex ideas into understandable and actionable messages.
• Collaborate with the EPMO QA team to identify underlying project execution issues to help create focused training that addresses recurring themes from EPMO issued findings/gaps. 
• Anticipate needs and exercise a proactive bias toward action.
• Challenge the status quo and remove barriers creatively.

Minimum Qualifications

• 4+ years of experience instructional design, presentation and facilitation, communication, interpersonal skills, analytical thinking, project management, adaptability, and technical proficiency with training technologies,
• Strong communication skills with the ability to effectively influence, multitask and prioritize as business needs evolve with a high degree of comfort amongst senior leaders.  Ability to communicate well verbally and in writing, both formally and informally.
• Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.
• Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes.

Preferred Qualifications

• Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience within the financial services industry.
• Experience in at least one of the following:
  
  • Translating risk strategies and appetite into execution guidelines
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure relevant risks are managed within agreed thresholds
  • Creating, communicating and ensuring understanding and adherence to risk procedures and standards
  • Supporting the risk exam management processes

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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