Remote Systems & AI Operations Manager (m/f/d)

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Responsibilities

AI & Automation Enablement

• Identify and deploy high-impact AI and automation initiatives using tools like AI chatbot, n8n, Gemini AI Studio, or custom LLM agents.

• Collaborate with product, CS, and engineering teams to embed AI into key workflows (e.g., onboarding, support, analytics).

• Build and manage intelligent automation to reduce manual work and increase operational speed.

System Ownership & Optimisation

• Administer and optimize critical business tools such as Pendo (product usage insights), Guru (knowledge sharing), and internal CS systems.

• Ensure tool configurations align with team workflows and business objectives; manage updates, permissions, and integrations.

• Own documentation of platform processes, best practices, and user enablement strategies.

Enablement & Adoption

• Drive internal training and onboarding for tools and systems to ensure high adoption and effectiveness.

• Create knowledge-sharing strategies (via Guru or similar) that scale learning across the business.

Process Improvement & Insights

• Audit and map business workflows to identify optimisation and automation opportunities.

• Create dashboards and reporting mechanisms to track tool usage, workflow efficiency, and AI ROI.

• Continuously evaluate and test new tools to future-proof operational infrastructure.

Project Delivery & Cross-Functional Collaboration

• Lead cross-functional initiatives that span CS, GTM and Product teams—translating business needs into scalable system and AI solutions.

• Coordinate rollout of new tools, features, or integrations with stakeholders across departments.

• Drive UAT, feedback cycles, and post-implementation improvements.
  

Your Profile

• C2-level English proficiency: Exceptional communication skills, both verbal and written, enabling effective interactions with partners and internal teams.

• Currently based in CET or similar timezone.

• 5+ years in Operations, Business Systems, Customer Success, or Enablement roles at a SaaS company.

• Proven track record owning and managing tools like Pendo, Guru, Zapier, or similar operational platforms.

• Experience delivering high-impact AI and automation projects (bonus: chatbot or LLM agent deployment).

• Familiarity with SaaS environments and tools like Salesforce, Zendesk, Intercom, Hubspot or BI dashboards.

• Systems thinker with strong analytical, documentation, and troubleshooting skills.

• Deep understanding of process design, change management, and internal tooling.

• Confident communicator with experience training cross-functional teams and explaining technical tools to non-technical users.

• Strong project management and prioritisation skills.
  

Nice to have

• Experience in hospitality tech or B2B SaaS.

• Platform certifications (e.g., Pendo Admin, Salesforce Admin, Guru Champion).

• Background in user behaviour analytics or customer journey mapping.

• Additional languages are a big plus—we're a multilingual team with over 10 languages spoken!

What We Offer at RoomPriceGenie 💪

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja 🖥️, love the hustle of the office 🏢, or enjoy a mix of both, we empower you to choose the setup that suits you best.

• One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟

• Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍

• Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.