eCRMs Senior Manager – Digital Portfolio Management - job 2 of 11

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. 

We are looking for Senior Manager, Digital Portfolio Management to partner closely with internal eCRMs product and engineering teams, Portfolio Management teams for lines of business, and Portfolio Management operations to manage the Lean Portfolio Management (LPM) process. The role will be responsible for overall prioritization, planning, management and execution to drive the Sales Domain product vision and strategy and addressing key enterprise priorities. This role will report to the Director of Sales Portfolio Management and assist in building out the portfolio management function for eCRMs. This role will be responsible for tracking progress, delivering recommendation, and facilitating discussions with senior leadership through various governance forums.

Responsibilities:

• Drive LPM activities for the Sales Domain within eCRMS.
• Collaborate with Product, Engineering, Business, and Operations stakeholders to plan, manage, and execute strategic initiatives across the eCRMs portfolio.
• Develop, maintain, and communicate portfolio-level plans, timelines, and roadmaps, ensuring alignment with broader business goals.
• Identify risks, dependencies, and resource constraints across projects and work with cross-functional teams to proactively mitigate.
• Produce executive summaries, dashboards, and presentations for senior leadership and steering committees.
• Support prioritization efforts across multiple programs and initiatives, balancing competing demands and lines of business priorities.
• Foster collaboration and transparent communication across product, engineering, and lines of business to ensure initiative success.

Qualifications:

• Minimum of 4 years of professional experience working across product development and engineering teams.
• Strong enterprise and customer mindset with a track record of influencing others to embrace change.
• Demonstrated ability to self-start, carve opportunities out of white space, and design and implement new processes while operating independently.
• Highly skilled in Agile product development methodologies, project management, and an expert in enterprise collaboration tools (Rally, JIRA, Confluence, etc.).
• Very strong collaboration skills – ability to build strong partnerships and navigate cross functional teams to deliver on shared objectives.
• Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.
• Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment.
• History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity
• A minimum 3+ years’ experience in portfolio management, program management and/or product management. Due to the nature of the role, a well-rounded individual with proficiency in these areas would be deemed as the best candidate.
• Strong enterprise thinking and customer mindset with a track record of influencing others to embrace change. A quick and decisive thinker, with natural abilities to lead and execute activities across a large team.
• Very strong collaboration skills - ability to lead and build relationships cross-functionally to deliver on shared objectives. Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment.
• Excellent/sharp/concise/clear verbal and written communication skills, a must. The ability to interact effectively with diverse audience across Business and Technical teams, and more senior audiences are a must. Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.
• Highly skilled in Agile product development methodologies and a mastery of enterprise collaboration tools. Proficiency in analytical and presentation tools a must, including Excel and PowerPoint; experience with Atlassian tools, including Clarity, Jira, Rally, and Confluence a plus.
• Strong problem solving and critical thinking skills. Demonstrate success in reviewing data and demonstrating insights to meet complex reporting needs and interest in learning new tools and ability to experiment with new ways of demonstrating key themes from data.
• A dedicated team-player with a passion for innovation and a demonstrated ability to evolve in a changing environment.
• Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• History of high performance and proven ability to adjust to shifting priorities and manage through ambiguity.
• Ability to maintain a positive attitude and sense of humor in the face of challenges.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.