Director - Enterprise Control Management, Enterprise Product Inventory - job 1 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role?

The Director, Enterprise Product Inventory is responsible for the governance of the enterprise-wide product inventory. This inventory is leveraged by various enterprise programs, including the 2LOD Risk & Control Self-Assessment (RCSA) framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.  

Responsibilities Include:

• Own and maintain the enterprise's product inventory across all lines of business and geographies, including respective reporting.
• Own governance (e.g. procedures, guidance, training) over enterprise product inventory
• Facilitate adherence to 2LOD framework requirements and enterprise program needs via maintenance of the inventory.
• Integrate regulatory requirements and expectations to enterprise product inventory governance and process. 
• Share insights and best practices by acting as a key leader in disseminating insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.

Minimum Qualifications:

• 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

Preferred Qualifications:

• Extensive experience in developing and implementing product inventory. 
• Understanding of RCSA and has implemented or supported implementation in a GSIB or top 10 Category I/II bank.
• Significant experience in a risk/control role within a GSIB or top 10 Category I/II bank. 
• Excellent communicator and collaborator across a matrixed organization, including various client-facing businesses, commercial and consumer financial product managers, Global Risk & Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit. 
• Proven ability to quickly identify mission-critical areas in an internal controls framework and prioritize work accordingly. 
• Demonstrated track record in driving transformation and change across a global organization. 
• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds.
• Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills. 
• Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans to drive results.
• Experience in at least one of the following:
  • Providing identification of operational risks throughout business processes and systems.
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
  • Enhancing risk assessments and associated methodologies.
  • Leading independent control monitoring, including identification of control improvements.
  • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.