Associate - Digital Product Management - job 1 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Colleague Product and Program Management (CPPM) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data and insights that enable a great colleague experience. The organization builds and evolves essential foundational and operational products and services to enable Colleague Experience Group (CEG) and the business. The CPPM organization manages the ecosystem of CEG platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance and governance.

The CEG Data Product team is hiring an Associate, Digital Product Management to actively support the data and analytics product team. This person will be responsible for contributing to the data product strategy & data platform modernization to unlock valuable colleague data for American Express systems & colleagues.   

We are looking for someone to help build new data capabilities to support the enterprise in creating more efficient reporting, analytics, and data access. The person taking this role will contribute to defining new data capability development, ideation, piloting new capabilities and building new partnerships.

Primary responsibilities

•  Assist in developing the overall vision for how data can drive the overall colleague experience, colleague insights, & colleague servicing
• Collaborate with cross functional teams in tech, product, systems and stakeholders’ teams to gather and document requirements.
• Uncover opportunities to gather colleague feedback and leverage this to continually improve effectiveness of the strategy and roadmap
• Assist in identifying, supporting, piloting and launching new functionalities and service-oriented technologies in support of the data strategy
• Develop new ideas into proofs of concept that can be integrated for testing and learning
• Embrace different approaches and new technologies to drive individualized, contextual experiences
• Support key performance indicators for the business, including maintaining and increasing efficiency and satisfaction levels
• Participate fully in program increment planning to coordinate with other teams on the prioritization of initiatives

Key qualifications are:

• Demonstrated experience with innovative thinking, idea generation and developing new products from the ground up
• A passion for data & analytics and how they can be applied to drive great experiences
• Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation
• A resilient, positive attitude
• Experience delivering both small initiatives
• Data-driven mindset, able to use data effectively to define hypotheses, as well as make informed product decisions when data may be unavailable
• Experience with data, analytics, and digital product development
• Experience with Agile and SAFe - Preferred
• Experience as a Product Manager/Owner (or related role), with a high level of comfort working with technology teams and partners - Preferred
• Preferred, but not required, Bachelor’s Degree in Computer Science/Engineering

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.