Registration and Partnership Coordinator

As the Registration and Partnership Coordinator, you are responsible for maintenance and integrity of student records, and for providing excellent customer service. This position will be responsible for managing the Registration inbox, deferment requests, and enrollment verifications. Additionally, you enroll all new students into the first course for the program, process change of start dates and cancellation request. This position is also responsible for processing partnership transcription requests. As well, you ensure all student and partnership transcript orders are processed accurately and within a timely fashion.

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As the Registration and Partnership Coordinator, you are responsible for maintenance and integrity of student records, and for providing excellent customer service. This position will be responsible for managing the Registration inbox, deferment requests, and enrollment verifications. Additionally, you enroll all new students into the first course for the program, process change of start dates and cancellation request. This position is also responsible for processing partnership transcription requests. As well, you ensure all student and partnership transcript orders are processed accurately and within a timely fashion.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting hourly rate for this position is $20.20 plus all full-time employees are eligible for an annual bonus.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.

• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.

• Follows established processes as outlined by organization and leadership.

• Capable, and adapts as needed, to work under pressure and meet tight deadlines.

• Proven ability to work independently with limited supervision and with other department personnel.

• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.

• Must have exceptional communication, organization, and time management skills.

• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.

• Must be collaborative in driving decisions and a team-player.

• Strong analytical and problem-solving skills with a high attention to detail.

• Builds and maintains student satisfaction by recognizing and anticipating student needs.

Day to Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas:

• Ensures college policies and FERPA regulations are adhered to in processing student information.

• Prepares required registration reports, as requested.

• Schedules all new students for first course, and processes change of starts and cancellations for new students.

• Process all student transcript requests accurately and in a timely manner.

• Completes deferment form requests and enrollment verification letters.

• Collaborates with administrators and other staff to ensure student support and satisfaction.

• Assists with initiatives in improving efficiency using technology and creativity.

• Communicates with students and staff as needed.

• Collaborates with various departments and external partners to ensure accurate processing of transcription.

• Implements transcription processes for ACE partnerships, which includes ordering and verifying partnership transcript requests.

Qualifications and Education Requirements

• Bachelor's degree from an accredited college or university preferred. Or an associate degree, plus 2 years of administrative work.

• Experience with a college registration department preferred.

• Familiar with Campus Nexus Student Information System is preferred.

• Must be able to maintain high level of sensitivity and commitment to the need of diverse populations.

• Must be able to multitask in a high stress, fast-paced environment while continuing to maintain a stellar customer service relationship.

• Work experience in an online environment with knowledge of state and federal regulations to include enrollment policies and procedure is preferred.

• Proficient in Microsoft products such as Word, Excel and PowerPoint.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical, dental, & vision Insurance

• HSA and FSA options

• Paid parental leave

• Paid volunteer time

• Tuition reimbursement & reduction programs

• Generous PTO

• 401k and employer match

• Full-service wellness and EAP program

• Employee recognition and awards programs

• Employer paid life & AD&D insurance

• Short-term disability

• Employer paid long-term disability

• And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Commitment to Culture 

At American College of Education, we’re all about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation. We’re dedicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together, we’re creating a vibrant, resilient, and connected learning community where everyone matters. 

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.