Service and Reverse Logistics

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

We’re seeking an experienced Service & Reverse Logistics Manager to lead and evolve our after-sales service, warranty, and reverse logistics functions. Reporting into the Commercial organization, this role will be the bridge between our customers, service partners, and internal teams. Ensuring that every rider’s experience with Also is seamless, reliable, and brand-affirming.

What You’ll Do

• Develop and implement a comprehensive service and reverse logistics strategy to support a rapidly growing business.

• Oversee warranty management, returns, and repairs processes, ensuring high-quality service delivery and timely resolution for customers.

• Establish and manage relationships with third-party service partners (e.g., repair shops, logistics providers), defining service-level agreements (SLAs) and operational best practices.

• Collaborate cross-functionally with Supply Chain, Quality, and Engineering teams to identify and address product quality issues, drive continuous improvement, and reduce returns.

• Develop and monitor KPIs related to service performance, turnaround time, customer satisfaction, and cost efficiency.

• Define and implement processes for spare parts management, remanufacturing, refurbishments, and fulfillment of service parts to authorized partners and Also customers.

• Act as the voice of the customer within the Commercial organization, ensuring that service insights and field feedback inform product design and future releases.
  Support strategic initiatives to optimize the reverse logistics network, minimizing environmental impact and maximizing value recovery.

Who You Will Bring

• Minimum of 8-10 years’ experience in service management preferably in the e-mobility, consumer electronics, or automotive sectors; reverse logistics and technical service management experience preferred.

• Deep understanding of after-sales service models, warranty processes, and returns management.

• Proven experience working with third-party service providers and managing vendor relationships.

• Strong project management and problem-solving skills, with the ability to navigate a fast-paced startup environment.

• Data-driven mindset: comfortable developing KPIs, tracking metrics, and using insights to drive improvements.

• Passion for customer experience and a strong alignment with Also’s mission to transform urban mobility.

• Excellent communication skills.

The salary for this position ranges from $150,000 - $165,000 per year, depending on experience and qualifications.

Why ALSO.

We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.

We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. 

Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges. 

Perks and Benefits

• Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.

• One Medical membership and dedicated insurance advocates.

• Rich fertility and family building benefits with Progyny.

• Flexible time off. 

• 401(k) match.