Customer Account Representative - job 2 of 4
Company Description
About Us
At Sharpcontra, we are dedicated to transforming the customer experience through excellence in service, innovation, and accountability. Our mission is to build long-term client relationships by consistently delivering value through efficient solutions and a commitment to customer satisfaction. We are a forward-thinking company that values teamwork, precision, and continuous improvement.
Job Description
Job Description
We are currently seeking a Customer Account Representative to join our growing team in Boston, MA. The ideal candidate will serve as the main point of contact for assigned client accounts, ensuring satisfaction and retention through timely communication, support, and problem resolution. This position requires strong organizational skills, customer service excellence, and a proactive attitude.
Responsibilities
Serve as the primary liaison between the company and assigned customers
Manage and maintain customer accounts to ensure satisfaction and retention
Resolve client issues and inquiries promptly and professionally
Monitor account activity, track service performance, and provide regular updates
Identify opportunities for upselling or cross-selling company services
Collaborate with internal departments to ensure service alignment and client needs are met
Maintain accurate records of client communications and activities
Qualifications
Qualifications
Bachelor’s degree in Business Administration, Communications, or a related field preferred
1–3 years of experience in customer service or account management
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficient in MS Office and CRM systems
Ability to work both independently and in a team-oriented environment
Additional Information
Benefits
Competitive salary: $55,000 – $65,000 annually
Growth opportunities within a dynamic and supportive company
Ongoing professional development and training
Collaborative team environment
Health, dental, and vision insurance packages
Paid time off and holidays
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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