Scaled Customer Success Manager
Skills
- Excellent communication skills
- Data-driven mindset
- Experience with Salesforce or Gainsight
- Customer success methodologies familiarity
Responsibilities
- Build relationships with customers to understand their goals and challenges.
- Conduct periodic check-ins with customers to assess satisfaction.
- Monitor customer health and proactively address risks.
- Leverage automation and segmentation to drive efficiency.
- Act as the voice of the customer to improve internal strategies.
Education
- Bachelor's degree preferred
Benefits
- Flexible work arrangements
- Comprehensive benefits package
- Supportive workplace culture
- Diversity and inclusion commitment
Average salary estimate
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