Support Technician

Overview

Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Support Technician to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
  • Medical insurance (with employer cost sharing)
  • Life insurance
  • A 401(K) plan with company match
  • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

**Location of job: Onsite. Candidate must be local to Austin, TX**

• Performs security access management for network, database, applications, and mainframe.
• Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.).
• Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access.
• Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users.
• Work as a team player to help accomplish goals and complete projects. Provide access support to end users on a variety of IT systems.
• Identify, research, and resolve IT technical problems related to access or roles.
• Respond to Business Users telephone calls and email request/tickets for service.
• Document, track and monitor provisioning tickets to ensure a timely resolution.
• Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions.
• Perform and responds to security audits as required and requested.
• Maintains confidentiality regarding investigations requests or findings.
• Run daily/weekly/monthly compliance and audit reports and act on appropriately.
• Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.
• Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management.
• Monitor mainframe violations for potential abuses and investigate.

Qualifications

Minimum (Required):

Years

Skills/Experience

4-7

Meeting metrics, KPI’s and accountable for self and team performance – ability to work on a team or independently but managing towards meeting team goals

4-7

Workflow management and performing tasks in a predefined set of time

4-7

Operational Experience in a customer facing role

4-7

Excellent written and verbal communication skills

Preferred (Optional):

Years

Skills/Experience

2

Performing audit processes when requested

2

Demonstrated ability to perform in and defuse stressful situations that require time bound performance