NA Digital Workplace Sr. Product Owner

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Position Summary:  

The goal of Digital Workplace is to make a significant and positive impact on the way Airbus employees work,

collaborate and share information as well as providing a foundational step for the digital transformation of Airbus. This is

achieved through the deployment and support of new tools and technologies enabling better cross functional

collaboration, improved productivity, greater company integration, and improved transparency and more open and

horizontal information exchange.

The Product Owner plays a critical role in delivering and evolving key IT services that directly impact employee productivity and satisfaction. This is a strategic and operational role that blends product ownership, project execution, service delivery, and regional IT representation. The position requires strong business acumen, deep understanding of end-user technology needs, and the ability to balance long-term vision with day-to-day execution.

The successful candidate will serve as the product owner for the global managed printing and scanning service (currently delivered via Xerox), project manager for digital workplace initiatives, and regional proximity support lead for MMS (Mobile Manufacturing Site), ensuring local needs are addressed in global strategies. In addition, this role contributes to continuous improvement, stakeholder engagement, and the overall maturity of the Digital Workplace function.

 

Primary Responsibilities:

Product Ownership and Service Delivery – Printing & Scanning Services: 35%

• Act as the service owner and escalation point for the Xerox-managed print and scan service across the organization.

• Engage with the Airbus Central counterpart for NA alignment of services and technologies.

• Ensure Xerox aligns with current Airbus objectives.  Lead quarterly service review meetings with Xerox and key internal stakeholders.

• Be the regional driver for global Printing & Scanning contract alignment by 2030.

• Monitor service health, performance metrics, and SLAs, ensuring vendor accountability and continuous improvement.

• Oversee cost optimization, device lifecycle planning, user adoption, and operational support strategies.

• Collaborate with facilities and security teams to manage on-site hardware deployment and secure printing practices

• Contribute to the service planning process by identifying the technical support requirements for the new products.

• Balances technological opportunities with business (process) requirements. 

• Help ensure interfaces are intuitive, efficient, and require minimal effort for users to navigate.

• Collaborate with IT and infrastructure teams to guarantee service uptime and accessibility across multiple devices.

• Manage the internal facing service catalog for services, updated annually, as services mature and change

over time.

• Manage the printing and scanning budget in North America.

North America Proximity Support:  30%

• Develop relationships with other Digital service delivery managers and domain leaders to build a comprehensive knowledge base of articles across the full spectrum of Digital services.

• Work with relevant Digital and business teams to maintain a stable industrial environment for the NA Roof.

• Local POC for Digital Workplace User Experience PSL.

• Liaise with DW team in Europe to track, follow-up, and act as a point of contact for new products, services, and escalation.

• Standardize support processes, procedures and escalation services across all Airbus NA Roof.

Projects: 25%

• Plan, coordinate, and deliver critical Digital Workplace projects such as Windows 11 deployments, endpoint modernization, and collaboration tool rollouts.

• Define project scope, objectives, deliverables, timelines, budgets, and resource needs.

• Manage cross-functional stakeholders, including IT, HR, Security, Facilities, and external vendors.

• Track and report project progress, risks, and key milestones to leadership and steering committees.

• Ensure that change management, communication, and training activities are embedded in every deployment.

Strategic & Cross-Functional Support: 10%

• Contribute to the development of service roadmaps and strategy documents for the Digital Workplace portfolio.

• Participate in Digital governance forums, vendor reviews, audit support, and innovation pilots.

• Identify and recommend opportunities to improve employee experience, reduce costs, or increase service agility.

• Support special initiatives or other tasks as assigned by IT leadership.

• Provide input for annual budgeting.  Works with business stakeholders to identify and capture (operational and project) cost elements in  the Digital AOP budget.

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity: Airbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Digital <JF-IM-DI>

------

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.