Infrastructure IT Operational Specialist

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Job Description:

Airbus Americas, Inc is looking for a Infastructure IT Operational Specialist to join our Digital Operations team.

You will be part of a team supporting the Digital Team activities from an Infastructure standpoint and will ensure the Infastructure run activities are operated with the expected performance for the various business functions. 

Meet the Team:
As a multinational company with a global footprint, our business needs protection from security threats and assurance that our end-users (employees, customers and suppliers) have access to the tools and data they need, when they need it. Our partners depend on us to be reliable and secure. Our information management professionals are highly motivated, dynamic and diverse - we value collaboration, teamwork, solidarity, helping each other, achieving results and always putting Airbus first.

How We Care for You:
⦁    Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
⦁    Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
⦁    Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 
⦁    Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Work closely with Digital (Information Management team), Network Operations and the Hosting Team to carry out enterprise-class service level, availability, integrity, and security of deployed network and hosting components.

Be the voice and the face of the infrastructure team

 

Local Hand and Feet support: 25% 

• Complex cable configurations

• Placement device management

• Test devices and fix errors

• Rack and stacking services

• Shipping and receiving

• Pack and unpack

• Stage / server installation of received equipment

• Detect and respond to hardware issues by doing weekly tour of the infrastructure Rooms and Datacenters.

• Moving equipment

• Power cycle / Remote server restarts

• On-site technical support and troubleshooting

• Hardware wiping before recycling 

• Storage management

Service Operations, Management and Monitoring: 50%

Identify, categorize, diagnose, and resolve information technology related problems on the infrastructure systems

• Plan, install, and configure software and hardware as required

• Manage network components and configurations 

• Manage accounts, passwords, security, and integrity for devices in scope

• Support new projects, data flow evaluation, security requirements, and budget circulations

 Asset Life Cycle Management: 20% 

• Work with the NA Connectivity IT Ops to update and maintain a Hardware and Software inventory/configuration management database (CMDB) for the perimeter of this site 

• Manage hardware and software licensing and provide inputs to the annual budget for the renewal and/or replacement

• Manage, maintain, update, and upgrade systems, operating systems, and software with new releases

• Support IT component disposal including e-wasting according to policies

  

Your Boarding Pass:  

• Degree in Information Technology or an equivalent combination of education and experience

• Minimum 5 years of network support experience in an IM (Information Management) support environment required, 

• Minimum 5 years experience in either physical cabling, or IT Network or wireless communications or hosting environments

• Good Technical Skills: Knowledge of infastructure systems, protocols and troubleshooting.

• Network, Wireless, wiring technologies or Hosting

• Attention to Detail: being able to understand and apply the Airbus Standards

• Good Communication: Clearly explain issues and solutions to others, including internal customers. 

• Continuous Learning mindset

• Needs to meet Airbus standard requirements to be able to work onsite in industrial areas (e.g. has appropriate PPE, understands PS@W safety protocols, able to lift up to 50 lbs., walk, climb stairs, etc.).

• Able to solve problems and make informed decisions, even when faced with challenges and uncertainty

• Ability to adapt to changing circumstances

•  Capable of working in a highly matrixed organization as an individual contributor and as a team collaborator

Licensure/Certifications:

Required: 

• Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate

• Knowledge of Fiber and copper cabling standards and cabling best practices

• Knowledge of Wireless communication standards and best practices

Preferred:

• Minimum of ITIL foundations with advanced ITIL certifications is a plus

• Agile and Safe Methodologies

• An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus

• Experience supporting IM systems within a production or manufacturing environment is a plus

• Knowledge of wireless testers and cabling measurement testers and tools would be plus

Travel Required: 

• 0-10%

Citizenship: 

• Eligible for employment in the US

Physical Requirements:

• Onsite or remote:  80% onsite required (In NC)

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. Daily 

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. several times a month

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. several times a month 

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 50lbs/23kgs. not usually but might be several times a month 

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. rarely  

• Sitting:  able to sit for long periods of time in meetings, working on computer. Daily 

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. rarely 

• Standing: able to stand for discussions in offices or on production floor. several times a month 

• Travel:  able to travel independently and at short notice. 

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. several times a week

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.
 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

Digital <JF-IM-DI>

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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