Junior Customer Success Manager
Skills
- Technical literacy in power systems and related energy industries
- Strong communication skills, both written and verbal
- Customer-focused with the ability to provide empathetic support
- Organizational skills to manage multiple priorities effectively
- Self-guided learner with curiosity and resourcefulness
Responsibilities
- Lead onboarding sessions with new customers to demonstrate platform value
- Respond to and troubleshoot customer questions promptly and effectively
- Maintain and update customer documentation and FAQs
- Assist in customer communications including product updates
- Collaborate with product and engineering teams to surface customer insights and suggest improvements
Education
- Relevant bachelor's degree or equivalent experience preferred
- Background or education related to energy or technical fields favored
Benefits
- Opportunity to work in a mission-driven, fast-growing climate tech company
- Professional growth in a junior-level role with advancement potential
- Work in a profitable and innovative software platform company
- Exposure to cutting-edge energy grid interconnection technologies
Average salary estimate
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